Rinkens International only interested in your money, after transaction not interested in anything anymore, Paramount, California

After experiencing a move from the United States to Germany, I wanted to provide some feedback regarding Rinkens international. My wife and I conducted quite a bit of research before choosing this company to ship our car and some personal belongings.

During my initial research, I discovered that many of the competitors had poor track records when it comes to on-time performance, which ultimately was our biggest priority. Nevertheless, Rinkens seemed to have some longevity, which means they must be doing something wrong in order to stay in business. When I first called one of the shipping experts, I specifically mentioned some of the negatives that I had read about the company. I had asked the representative to address my
concerns directly. After going back and forth for a few weeks, we decided to go with Rinkens over several competitors. Once our decision was made, we had to fill out an application, and received a landing bill. We were told that once the car is dropped off, it would be inspected at the warehouse in my presence.  We were told repeatedly that the car would be delivered in two weeks to Germany.

It was roughly three weeks between the time when we received the landing bill and our scheduled flight to Europe. During this time, we were supposed to receive specific instruction of where exactly the car needed to be dropped off. We emailed and called our representative several times without an answer. I then went online and found a general number for the company. I was informed that my representative was out of the office, which I wasnt aware of since there was no out of office reply.  I can understand someone being out of the office, but the goose chance of trying to speak with somebody was arduous, to
say the least. I was redirected to speak with another colleague who assured everything would go smoothly. This person once again gave me all of the reassurances that a typical used car salesman would.

We were instructed to drop the car off at APA logistics near the port of NJ. No specific time was given, just during business hours. We showed up around 11am with all of the necessary paperwork. As I approached the front gate, I asked the lady at the booth what I needed to do. She was extremely rude and unfriendly. I provided her with all of the necessary paperwork at which point she said there was no mention of us dropping the car off at this facility. I then had to explain my story again, and she simply said, fill out this vehicle condition report, drive your car up into the warehouse, and hand over your documents to the guy inside.

We took plenty of pictures, filled out the condition report, and we were told that a member of the staff would sign off on the report later during the day when we were obviously no longer present. A lot can happen during this time, especially considering how cramped this warehouse was, and the ease of anyone simply walking in and scavenging through the interiors since the car had to be unlocked. As worried as we were, we had no option as our flight was scheduled to depart that
night.

We departed that night feeling a bit queasy about what would happen to the car. A few weeks went by, and there was no word from anyone besides receiving an invoice several weeks later indicating that the car wont be shipped until payment is rendered. The deadline of delivering the car within 2 weeks would not be met. We paid for the shipping and immediately called the representative. We were told that the car was in the docks, but we just needed to clear the payment.
Another few weeks went by, and still nothing from the receiver in Germany. We called the agents in Germany, we provided them with the invoice number, and they finally told us that the car would ship in roughly a week. They provided us with tracking numbers, and the name of the ship. Our car was finally delivered almost 2 months after we departed.

In spite of this prolonged process, we were happy to be picking up our car in Germany. Shockingly, when we picked up the car, we had noticed that several of the items from the car were gone; GPS, IPOD cables, etc. We called Rinkens to notify them of the problem, and they simply said, you cant prove it, end of story.  Needless to say, we should have gone with one of the other competitors knowing that our car would be delivered in a different time window, but at least the level of
customer service would be satisfactory, and the company would hold themselves more responsible for how they conduct business.