Rise Broadband raised my bill by 600% Loveland Colorado

2 years ago, Rise Broadband told me that if I signed up for a 2 year contract, they would give me unlimited data. For 2 years I have been on an unlimited data plan with them and I have not had data charges.

Recently I saw online that they were offering a package that was the same as mine but $20/month cheaper. So, I called them to switch. At that time I told them that I had been on unlimited data and that I still wanted unlimited data. They told me I was not on unlimited data anymore but that I was on 350 Gb plan since my contract was up and that I had not gone over that amount of data so that package should work fine for me.

I was VERY clear with them that my goal in switching to the new package was to save money every month. I also canceled a phone line to save even more. My bill was supposed to go down to $75/mo.

I just went to pay my bill today and it has gone up to $470/mo because of data usage. I called to ask them to put me back on my old plan and they say they can't. They offered no other packages, ideas or solutions. They didn't seem to care at all that I was going to have to cancel.

I have no choice now but to cancel my internet. My business and life is on the internet but I can't pay $470/mo for it. The only other choice I have where I live is Century Link. I used to have Century Link but their customer service was so bad I switched to Rise Broadband. I don't know what to do now.