Complaint Review: Riverside County Tax Collector (California) - Riverside California
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- Author Confirmed
- Riverside County Tax Collector (California) 4080 Lemon St. Riverside, California United States
- Phone: 1-(877)748-2689
- Web: www.countytreasurer.org
- Category: Taxes
Riverside County Tax Collector (California) Fined for Stop Order paid cash instead Riverside California
*Consumer Comment: Not Sure Why You Blame the County
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My 90 yr old mother who is experiencing cognitive decline was unaware that her mentally ill son (who has been taking ALL her SS benefits out of her bank account for the past 8 months) had gone in and put a Stop Order on her bills including her property tax bill that was due on Dec 10th. I found out about iabout the order on the 11th and told her that he stopped the payment and she needed to get it paid or the home will go into foreclosure because of the reverse mortgage.
I took her down to the bank on the 11th and he had already spend part of the $ that was to pay the taxes. She withdrew what funds were left and I gave her the rest to cover it and we went and paid cash.
A few days ago she got in the mail a letter from the tax collector demanding $76.88 fine for the stop order for Dec. 10's payment and wanted that PLUS the 1st tax installment that was due on Dec 10th.. I emailed the tax collectors office and no one replied today I called and told them the receipt says the payment we made in cash covered 12/10. They said on their computer it says we paid for 4/10/2019. And are liable for the fine. They said that it is due on 2/1 or other penalties will be added. And that the payment we made in cash will be moved to show we paid 12/10's installment.
I told him that the stop order was made without my mom's knowledge because her account is compromised. Didn't matter. He said it can be appealed but the fine still has to be paid. OR show it was the banks error. Well the bank was doing what they thought my mother was requesting they didn't know that they weren't dealing with her because he does everything over the internet thinking he will not get caught.
So because of her cognitive decline, her account had been compromised for months now, bills not being paid, her home is at risk of foreclosure, and her mentally ill son is taking every dime, she is going to loose her home because of her idiot son and the bank allowing his illegal transactions when he does NOT have permission to have anything to do with her $, then unsympathetic pathetic tax collector rearranging things to fine an elderly person $76.88 because that's how Riverside rolls!
This report was posted on Ripoff Report on 01/29/2019 06:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/riverside-county-tax-collector-california/riverside-california-92501/riverside-county-tax-collector-california-fined-for-stop-order-paid-cash-instead-rivers-1472485. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Not Sure Why You Blame the County
AUTHOR: Jim - (United States)
SUBMITTED: Wednesday, January 30, 2019
If your mother is in cognitive decline, then she cannot be trusted to live alone - I say alone because the mentally ill son is just that - ill, and sick people cannot be trusted to oversee your mom. The other thing you are going to need to do immediately is to accompany her to close the bank account so the son cannot use it as his account any longer. I suspect you are going to need to take her in temporarily as well until you can find an assisted living place for her - perhaps go to court, declare her incompetent, and to give you either guardianship and/or power of attorney over her finances. Probably the latter. You may also have to get an order barring mentally ill son from her, once the account is closed. Another thing you should do is go to the police station and file criminal charges against mentally ill son. Now, I don't know if the charges will stick against him since he is mentally ill, but getting a police report will be important when you go to the bank and prove the account is compromised.
Personally, you are filing a complaint against the wrong party, but I see your point. The problem is you are on the hook for the stop order fine until you actually go down to the county offices and straighten things out. The fact your mom knew nothing about the stop order or the fact the account is compromised, are both irrelevant from a legal perspective. The person who incurred the fine obviously is mentally ill, but the county doesn't care about such things, and they shouldn't care. Like they said, pay the fine and appeal - use the police report as proof her account is compromised. You can't really file a complaint against the bank either because...the bank has no idea mentally ill son is posing as her online. If she provided her password to mentally ill son, guess what? The bank has no liability. In fact, in the online agreement, most banks specifically point out NOT to give your password to anyone, and you have to agree to the T&C's when signing up for the service. The person who did this to you is mentally ill son, who took a lot more than $76.88 from your mom. I mean if he weren't mentally ill, he could also be on the hook for elder abuse. That's who your complaint should be against.
I would then get the mortgage caught up, and sell the house ASAP. The proceeds from the house, along with SS, should cover her time in a center. Let mentally ill son figure out where he's going to live.
Best of luck to you...
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