Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1069739

Complaint Review: Riverstone Residential Group - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: Joshua — Escondido California
  • Author Not Confirmed What's this?
  • Why?
  • Riverstone Residential Group 6800 Embarcadero Ln, Carlsbad, CA 92011 Select State/Province USA

Riverstone Residential Group Bluwater Crossing Apartments Security Deposit Fraudulant Cleaning Charges Carlsbad CA

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I submitted my 30 days on June 19th 2013 to end my lease on 19 July 2013 (Although I was responsible for the entire month of July and the rent was infact paid on the 1st of the month for the full month). My new landlord provided me a 1 month free rent for July so I moved out the property on the 1st week of July. The Riverstone property manager called me that 1st week and told me they found a tenant to lease the place on the 1st of August and I was promised by the leasing manager that I would receive 1 week credit since they would be able to clean the place earlier since I was not living in the place. During the conversation she only mentioned that “I was responsible to bring back the unit back to its new condition” What the hell does that mean? I lived there, how can it ever go back to new condition? I was wondering why she kept saying this over and over! That next week I turned in the keys on the 12th and scheduled a final inspection for the 19th which was my last day…..After looking over the place during the inspection she gave me a verbal confirmation that everything looks good and stated that I would be responsible for either a light cleaning that range from $100-$150 or a medium cleaning from $150- $250. 4 days later I received an itemize bill with 3 different charges: A general cleaning fee $150, paint fee for $250 and a $250 carpet cleaning fee for a whopping total of $700. Keep in mind my deposit was $1000. What a Rip off, They never gave me an itemize list of what I could have performed myself to avoid deductions...What happened to common sense and good faith? I should not be charged for small nicks and minor marks. General cleaning, painting a few nicks on the wall and cleaning a carpet for an apartment with only the bedroom that have carpet(No major stains) should not be $700. Especially since I had almost a full month to do the cleaning myself. RIPOFF

This report was posted on Ripoff Report on 07/24/2013 01:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/riverstone-residential-group/select-stateprovince/riverstone-residential-group-bluwater-crossing-apartments-security-deposit-fraudulant-cle-1069739. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now