Complaint Review: RMac Enterprises - Bio-alternatives.net - Klamath Falls Oregon
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- Author Confirmed
- RMac Enterprises - Bio-alternatives.net Klamath Falls, Oregon U.S.A.
- Phone: 866-882-0213
- Web:
- Category: Alternative Health
RMac Enterprises - Bio-alternatives.net Will neither refund or deliver a product that I paid for Klamath Falls Oregon
*Consumer Comment: Bio Alternatives
*UPDATE Employee: RMac Enterprises/Bio-Alternatives is reputable and customer friendly
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I purchased goods from RMac Industries aka Bio-alternatives.net company on January 14, 2005 and have only received one order out of the two separate orders that I paid for. The item that I have not received is a jar of Inositol powder for which I paid a total of $20.98 this price included the cost of shipping through USPS. I paid for this item via Paypal on January 14, 2005
I contacted RMac Enterprises aka Bio-alternatives.net via email on January 25, 2005 with regard to my missing order and was told that they shipped my order out and that their records showed that the order was delivered on January 21, 2005. They also stated that they tracked the package via USPS and that the package had been delivered to a address in Pompano Beach, Florida so I needed to take the matter up with USPS. I too had contacted USPS and had the same package tracking information regarding the package.
I exchanged 3 emails with RMac Enterprises aka Bio-alternatives.net complaining that I had paid for this product and expected to receive what I paid for or a refund of my $20.98. The only response that I ever received from them was that the package had been delivered and it was up to me to deal with the situation. At one point they even sent me a copy of the USPS tracking information.
That evening I found a telephone number on their website and called them to complain over the phone. I spoke to Mr. Mark Cave who identified himself as the manager. Mark told me that he paid USPS to deliver the package and that it was now out of his hands. (I paid to have USPS deliver the package, not Mark Cave!) I told Mark that I would be contacting the Better Business Bureau, the Federal Trade Commission, the Attorney Generals office and Paypal to file complaints. He ended our conversation with I'll look into it and do whatever you want (with regard to my filing complaints). I have yet to hear back from Mark Cave or anyone else from this company.
I have been ripped off. I don't see any other way to look at this.
Shawn
Pompano Beach, Florida
U.S.A.
This report was posted on Ripoff Report on 02/07/2005 03:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rmac-enterprises-bio-alternativesnet/klamath-falls-oregon-97601/rmac-enterprises-bio-alternativesnet-will-neither-refund-or-deliver-a-product-that-i-pa-130460. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Bio Alternatives
AUTHOR: betty - (USA)
SUBMITTED: Tuesday, November 29, 2016
Dear Bil Alternatives customer ,
I have no idea why you are having so much trouble with Bio Alternatives . I have dont business with them for years and never once had a problem . Their products are great . They will come through . I guess any company can make a mistake but they will make it right .
Mrs Yontz
#1 UPDATE Employee
RMac Enterprises/Bio-Alternatives is reputable and customer friendly
AUTHOR: Mark - (U.S.A.)
SUBMITTED: Tuesday, February 21, 2006
To Whom It May Concern:
The items Shawn Martin ordered were shipped and delivered in a timely manner. When Ms. Martin contacted our company we informed her that USPS had indeed delivered her order and she replied that she lived in an area where it is likely that her items had been stolen and that we should refund her money. When we explained that we were not responsible for the theft of her item she became verbally aggressive and hung up. Several weeks after our conversation USPS returned our package as REFUSED from Shawn Martin. Please see the tracking information from USPS below.
Track and Confirm
Shipment Details
You entered 9101 1288 8230 0129 7717 05
Your item was delivered at 11:44 am on March 28, 2005 in KLAMATH FALLS, OR 97602.
Here is what happened earlier:
REFUSED, March 19, 2005, 12:39 pm, POMPANO BEACH, FL 33069
DELIVERED, January 21, 2005, 3:47 pm, POMPANO BEACH, FL 33069
ELECTRONIC SHIPPING INFO RECEIVED, January 17, 2005
Shawn Martin Did indeed file a complaint with the Oregon Dept. of Justice who promptly dropped the case upon receiving the above information. She also filed a complaint with PayPal who dismissed the case as well.
I have no explanation as to why Shawn Martin felt the need to act in this manner. RMac Enterprises Inc./Bio-Alternatives.net is a reputable and customer friendly organization as evidenced by our high volume of repeat clients.
Thank you,
Mark Cave
RMac Enterprises Inc.
www.bio-alternatives.net
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