Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1458977

Complaint Review: Road Runner Moving & Storage Inc - Orlando Florida

  • Submitted:
  • Updated:
  • Reported By: Bobby — Florence United States
  • Author Confirmed What's this?
  • Why?
  • Road Runner Moving & Storage Inc 10910 Lee Vista Blvd Orlando, Florida United States

Road Runner Moving & Storage Inc Dishonest, damage and disgraceful Orlando Florida

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Just moved from FL to SC and used Road Runner because they had the best price... But they provided by far the worst customer experience ever. Consider this:
- The grossly underestimated our truck size and told us on moving day that we need to pay thousands more for a second truck - I now believe from my experience and reading other reviews that is part of their business plan - underestimate, provide the best price and then upcharge the customer on moving day when they have all the leverage. One of the workers even said this truck if for a three bedroom home - we had a six bedroom house. 
- No promises were kept like emptying the drawers, wrapping the mattresses, putting protective cardboard on the edges of the furniture, and much more
- We had over $3k of damaged furniture - not just dings and scratches but broken wood (thick wood), severely dented metal items, bent steel on our bikes, and more. The force required for some of this damage is remarkable - it was like they literally tried to brake stuff. I have all the pictures to prove this.
- We had over $1k of missing items including a brand new flat screen TV, all of the slats for our beds, and several boxes of kitchen goods.
- On delivery day the crew chief demanded we pay the balance which was over $3k in cash even though our agreement clearly says we can provide a money order - He threatened over the course of several hours to leave with our stuff if we didn't pay cash - it was too the point of feeling intimated and bullied. What company demands $3k in cash and why??
- Also on deliver day, they refused to take the boxes to their designated rooms although that was another promised service. They just shoved everything into our downstairs rooms - it took hours to get everything into their rooms.
-All calls to the company were met with sarcasm, rudeness and zero care. They said disgraceful things to my wife to the point of tears. 
-And of course their process for requesting reimbursement is ridiculous - but we've jumped through every hoop and are getting zero response.

This report was posted on Ripoff Report on 08/31/2018 11:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/road-runner-moving-storage-inc/orlando-florida-32829/road-runner-moving-storage-inc-dishonest-damage-and-disgraceful-orlando-florida-1458977. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now