RoadsideMasters There is no benefit to having RoadsideMasters...they dont cover anything! Coconut Grove Coconut Grove

I am so unhappy with our membership with Roadsidemasters.  I have 12 trucks on our membership and I have had nothing but issues with this company.  They do not cover anything.  THey are strictly "Roadside Assistance" meaning...if you are able to get to a safe place off the road you will not get help.

THey do not work with reliable companies. I a mechanic come out to fix a truck and he did absolutely nothing but hook up a diagnostic machine and tell the driver what was wrong.  He had no parts to be able to fix the problem.  He charged $411 to do that (which Roadsidematers reimburses $99) then when we call roadsidemasters back for a tow, they tell us "you only get 1 services every 7 days and you just used yours on the mechanic"  WHO DID NOTHING FOR US!!

They advertize that they cover Tows (Truck & Trailer) up to 50 miles!  Then you find out once you read the agreement that they cover 50 miles or 2 hours depending on how the tow company charges.. to fill you in... every tow company we have dealt with charges by the hour and usually charges you at least 4 hours to tow your truck, at whatever rate they choose.  AND ALthry promote truck and trailer towes covered... it stipulates that they will only reimburse toward the truck if they truck and trailer cannot be towed together. (In PA they cannot be towed together).

Roadsidemasters does not have a maximum that these companies they deal with are allowed to charge.  SO you are always paying for your tow! THere is no stipulation that if the mechanic cannot help you he should charge you so they can send anyone out and all they have to do is look at the truck, do nothing and take your payment.

In the instance above where the mechanic did nothing for us, except charge us, and we had to get the tow, I complained that I shouldnt be penalized because that mechanic couldnt do his job...he didnt even have tools on his truck to try and do anything! I was then told they (Roadsidemasters) would refund the tow ($1080) minus the $99 that they already refunded.  Keep in mind, we already paid the $411-$99 to the mechanic.

I emailed about 3 months laster to find out where my refund check was and they said it havd mailed out the month prior. I told them it was not received and they said they would put a stop pay on it and reissue a new check immediately.  Still a month later, no check and no contact from Roadside masters.  I called today and was told they made a mistake.  There will be no refund...except for 2 hours (of the rediculous 8 hours the tow company charged) and out ot that 2 hour reimbursement ($290) they would deduct the $99 they already reimbursed us on for the mechanics $411.00 bill...leaving us a whole $191.00 they are HAPPY to send us.

I am livid.  I have emails stating the check was mailed out months ago and now they are saying they will refund $191.00 our of the $1391.00 we had to spend that day for the companies they sent to us that overcharged us! 

We have paid anywhere from $700-$1000 for a roadside tire change when using roadside assistance.

Paid that $411 for a mechanic that did nothing. Paid $1080 for the truck and trialer tow...and the list goes on and is rediculous.

plus several times called for help because a truck wouldnt start when the driver stopped at a truck stop or at a deliver location but Roadsidemasters wouldnt even come out becuase the truck was not on the side of the road...not an emergency situation (WHAT??)

READ THE WHOLS AGREEMENT>>>ALL THE FINE PRINT!

We have found that if we break down we can make a couple phone calls to nearby mechanics and/or tow compaines that cost the same or less then the people Roadsidemasters uses.

I forgot!! If you use them...more than 3 times they red flag that truck and they say they won't cover them anymore!  Yet you have paid for the year!!!

Unbelievable.

Needless to say, we will not be signing out trucks up for another year!