RoamPay pcihelpcenter flagship merchants Scam credit card processing cottonwood heights Utah

This comapny contacted my fiance and offered cheaper credit card processing than Square.  Originally they told her they accepted ApplePay, but then later denied that.  I used their credit card software and hardware to charge some customers and their rates were ok, but the monthly charge was more than we had anticipated and we do not process that many cards to justify using them.  So she canceled the account.  A month later, they removed the $38 usage fee from her bank account.  After she contacted them, they said we had to send the credit card scanner back to them, and then gave us THE WRONG ADDRESS to send it to (the wrong suite number - like the people around them don't know who they are).  The next month they took out another $38.  And soon after that we received the scanner back from the post office saying wrong address.  So then she sent it certified and got a return receipt on the scanner.  And they took out another $38 from her bank account.  I did a search on google for "roampay" and "scam" and found that everybody is having the same issue with this company.  Regions bank won't do anything about it.  My fiance just got off the phone - she called the billing company this time and spoke with Julia.  The billing company never received notification that the account was canceled.  Julia found the information and said they will be issuing her a refund within 72 hours.  We'll see.  I'll update this when we find out whether the refund occurred or not