rock solid funding financemytrailer.com unfair practices Waco Texaco

Let me begin by saying that the point of this rebuttal is not to attack, criticize, or belittle Z Hoover in any way. The frustration exhibited by Hoover is understandable given the outcome of Hoover's request.

As a finance company, Rock Solid Funding is in a unique position. It goes without saying that not every customer will be approved for financing; it comes with the territory. Whereas most service companies can fulfill every customer's wishes, financing companies occasionally cannot. This allows for a greater number of unsatisfied customers. Legally, the only thing we can do in the occasion of an unapproved customer is let him or her know they will receive a letter from the bank explaining their decision. However, we can control how we communicate this information and it is our policy at Rock Solid Funding to treat every customer with the utmost respect and appreciation.

In regards to Hoover's concern about us requiring a co-signer:

Rock Solid Funding has a reputation for fighting for our clients until we get an approval or until all possibilities are exhausted. When we cannot get a customer approved, we allow them to provide a co-signer to re-open the possibility of achieving an approval. This is common practice in the finance industry. Having a co-signer is certainly not a requirement. It's simply an option for clients whom cannot get approved on their own credit.

We are truly disappointed that this matter could not be resolved before Z. Hoover felt the need to attack us publicly. However, this permanent record has been created and we hope that any reader will take our rebuttal into consideration while choosing a finance company.