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Report: #370516

Complaint Review: Rodeo Ford - Plano Texas

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  • Reported By: plalno Texas
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  • Rodeo Ford 4400 West Plano Parkway Plano, Texas U.S.A.

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My adventure began on friday, August 5, 2008. I went to the dealership mid-day looking to trade my 2008 toyota tacoma for a 3/4 ton 4x4 diesel. Found a sales guy who showed me a "used 2006 ford f250 kingranch". With my 4 year old son anxiously ready to leave, I let them appraise my truck and told them the $35,000 asking price for this f250 was too high with 38,000 miles on it. They immediately fired back with a $5500 reduced price.

I then asked to see three numbers and asked one question for clarification:
1.what is your final asking price for the truck
2.what is my appraised value for my truck
3.what is the payoff for my truck
4.is the sales tax applied to the asking price of the truck or the difference with trade if negative equity was involved - answer - to the sale price of the truck

Note #4 is the only thing they did right in our two days of deal making. based on their numbers, I estimated the tax and gave them an "out the door price" with warranty

The salesman quickly replied to the warranty question "Rodeo gives you a lifetime warranty on powertrain including transmission and transfer case"

First three lies come to light as I look at the truck closer - it is a 2005, not 2006, it is a 1-ton, not a 3/4 ton and there is a stain in the carpet approximately 3 feet long

I then ask for a re-negotiated price as the truck is an additional year older, stains on the carpet, etc.

Agree to another "out the door price" and go to finance to sign papers and low and behold the warranty doesn't exist and they want additional $2000.00 to cover the transmission and transfer case.

The lies continue for a full 24 hour period until 10:30 the following night when I am told "I don't give a s**t if you buy the truck or not, I blew out my knee, its late, we all have families...". I then stood up and headed for the door with this person, who happened to be a manager for the dealership shouting "go ahead and leave, I don't care...".

If you want all of the details or want to know the extent of the fraud, both verbal and in writing in the finance contract, please email me. Any lawyers interested, this would be an easy win for you.

Regards,

WCE

Chet
plalno, Texas
U.S.A.

This report was posted on Ripoff Report on 09/06/2008 09:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rodeo-ford/plano-texas-75093/rodeo-ford-plano-texas-fraudulent-sale-and-finance-numbers-plano-texas-370516. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
16Consumer
0Employee/Owner

#16 UPDATE EX-employee responds

One more correction, please...

AUTHOR: Carchick - (U.S.A.)

POSTED: Friday, March 27, 2009

"Internet Saleswoman of the Year" says she works in the internet department and makes $25 per unit. I might correct her in that she most likely works in a dealership that employs a BDC or "Business Development Center" that hires (mainly) young women that don't know anything about the cars that the dealership sells. Their entire job consists of answering phones and getting customers in the door no matter what. They never leave their little boiler room. Then they make their $25 when the customer arrives and buys a car from a salesperson on the floor. It's not a internet department "proper".

I work as a Internet Sales Manager in in a real internet department. We ARE real salespeople that know our vehicles, get you your vehicle, handle negotiations, do your paperwork, run your car to make-ready, deliver it and basically assist you in every way possible even after the sale. With the exception of specialty vehicles, we typically quote invoice for new vehicles and it's called a "mini." We make $200 per "mini." We make more on pre-owned vehicles.

Let's not confuse the two departments or the mis-information given by the consumer in a previous post.

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#15 UPDATE EX-employee responds

One more correction, please...

AUTHOR: Carchick - (U.S.A.)

POSTED: Friday, March 27, 2009

"Internet Saleswoman of the Year" says she works in the internet department and makes $25 per unit. I might correct her in that she most likely works in a dealership that employs a BDC or "Business Development Center" that hires (mainly) young women that don't know anything about the cars that the dealership sells. Their entire job consists of answering phones and getting customers in the door no matter what. They never leave their little boiler room. Then they make their $25 when the customer arrives and buys a car from a salesperson on the floor. It's not a internet department "proper".

I work as a Internet Sales Manager in in a real internet department. We ARE real salespeople that know our vehicles, get you your vehicle, handle negotiations, do your paperwork, run your car to make-ready, deliver it and basically assist you in every way possible even after the sale. With the exception of specialty vehicles, we typically quote invoice for new vehicles and it's called a "mini." We make $200 per "mini." We make more on pre-owned vehicles.

Let's not confuse the two departments or the mis-information given by consumer in a previous post.

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#14 UPDATE EX-employee responds

One more correction, please...

AUTHOR: Carchick - (U.S.A.)

POSTED: Friday, March 27, 2009

"Internet Saleswoman of the Year" says she works in the internet department and makes $25 per unit. I might correct her in that she most likely works in a dealership that employs a BDC or "Business Development Center" that hires (mainly) young women that don't know anything about the cars that the dealership sells. Their entire job consists of answering phones and getting customers in the door no matter what. They never leave their little boiler room. Then they make their $25 when the customer arrives and buys a car from a salesperson on the floor. It's not a internet department "proper".

I worked as a Internet Sales Manager in in a real internet department. We ARE real salespeople, that know our vehicles, get you your vehicle, handle negotiations, do your paperwork, run your car to make-ready, deliver it and basically assist you in every way possible even after the sale. With the exception of specialty vehicles, we typically quote invoice for new vehicles and it's called a "mini." We make $200 per "mini." We make more on pre-owned vehicles.

Let's not confuse the two departments or the mis-information given by consumer in a previous post.

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#13 UPDATE EX-employee responds

One more correction, please...

AUTHOR: Carchick - (U.S.A.)

POSTED: Friday, March 27, 2009

"Internet Saleswoman of the Year" says she works in the internet department and makes $25 per unit. I might correct her in that she most likely works in a dealership that employs a BDC or "Business Development Center" that hires (mainly) young women that don't know anything about the cars that the dealership sells. Their entire job consists of answering phones and getting customers in the door no matter what. They never leave their little boiler room. Then they make their $25 when the customer arrives and buys a car from a salesperson on the floor. It's not a internet department "proper".

I worked as a Internet Sales Manager in in a real internet department. We ARE real salespeople, that know our vehicles, get you your vehicle, handle negotiations, do your paperwork, run your car to make-ready, deliver it and basically assist you in every way possible even after the sale. With the exception of specialty vehicles, we typically quote invoice for new vehicles and it's called a "mini." We make $200 per "mini." We make more on pre-owned vehicles.

Let's not confuse the two departments or the mis-information given by consumer in a previous post.

Respond to this report!
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#12 UPDATE EX-employee responds

One more correction, please...

AUTHOR: Carchick - (U.S.A.)

POSTED: Friday, March 27, 2009

"Internet Saleswoman of the Year" says she works in the internet department and makes $25 per unit. I might correct her in that she most likely works in a dealership that employs a BDC or "Business Development Center" that hires (mainly) young women that don't know anything about the cars that the dealership sells. Their entire job consists of answering phones and getting customers in the door no matter what. They never leave their little boiler room. Then they make their $25 when the customer arrives and buys a car from a salesperson on the floor. It's not a internet department "proper".

I worked as a Internet Sales Manager in in a real internet department. We ARE real salespeople, that know our vehicles, get you your vehicle, handle negotiations, do your paperwork, run your car to make-ready, deliver it and basically assist you in every way possible even after the sale. With the exception of specialty vehicles, we typically quote invoice for new vehicles and it's called a "mini." We make $200 per "mini." We make more on pre-owned vehicles.

Let's not confuse the two departments or the mis-information given by consumer in a previous post.

Respond to this report!
What's this?

#11 UPDATE EX-employee responds

One more correction, please...

AUTHOR: Carchick - (U.S.A.)

POSTED: Friday, March 27, 2009

"Internet Saleswoman of the Year" says she works in the internet department and makes $25 per unit. I might correct her in that she most likely works in a dealership that employs a BDC or "Business Development Center" that hires (mainly) young women that don't know anything about the cars that the dealership sells. Their entire job consists of answering phones and getting customers in the door no matter what. They never leave their little boiler room. Then they make their $25 when the customer arrives and buys a car from a salesperson on the floor. It's not a internet department "proper".

I worked as a Internet Sales Manager in in a real internet department. We ARE real salespeople, that know our vehicles, get you your vehicle, handle negotiations, do your paperwork, run your car to make-ready, deliver it and basically assist you in every way possible even after the sale. With the exception of specialty vehicles, we typically quote invoice for new vehicles and it's called a "mini." We make $200 per "mini." We make more on pre-owned vehicles.

Let's not confuse the two departments or the mis-information given by consumer in a previous post.

Respond to this report!
What's this?

#10 UPDATE EX-employee responds

One more correction, please...

AUTHOR: Carchick - (U.S.A.)

POSTED: Friday, March 27, 2009

"Internet Saleswoman of the Year" says she works in the internet department and makes $25 per unit. I might correct her in that she most likely works in a dealership that employs a BDC or "Business Development Center" that hires (mainly) young women that don't know anything about the cars that the dealership sells. Their entire job consists of answering phones and getting customers in the door no matter what. They never leave their little boiler room. Then they make their $25 when the customer arrives and buys a car from a salesperson on the floor. It's not a internet department "proper".

I work as a Internet Sales Manager in in a real internet department. We ARE real salespeople that know our vehicles, get you your vehicle, handle negotiations, do your paperwork, run your car to make-ready, deliver it and basically assist you in every way possible even after the sale. With the exception of specialty vehicles, we typically quote invoice for new vehicles and it's called a "mini." We make $200 per "mini." We make more on pre-owned vehicles.

Let's not confuse the two departments or the mis-information given by the consumer in a previous post.

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#9 Consumer Suggestion

Lets Think About This

AUTHOR: Mathew Perry - (U.S.A.)

POSTED: Tuesday, March 17, 2009

I agree with Hear Me Out. where is the rip off? Where did you incur a loss? You say you want a lawyer to contact you for this easy win. What do you expect to win? For what loss? Your frustration is what.. that you spent time trying to negotiate a deal and did not get the price you wanted? That's just the way the business works.

You said that you came in asking 3 questions (which actually is four):

1. There bottom line sales price
2. The value of your appraisal
3. The pay off of your vehicle
4. Is the sales tax applied to the asking price of the truck or the difference with trade if negative equity was involved

According to your own statement, that information was provided only because you stated that you tried to re-negotiate the price because of a 3 foot stain. That is my area of frustration.

When I purchase a vehicle I am like you I ask for a fair out the door lowest price. if I like it, I purchase, if not, I don't. This is of course AFTER I have test drove the vehicle and seen the quality and I am well aware of the condition and if that price is fair give the condition. The problem is that the dealerships are reluctant to give their bottom prices because of customers like you that come in asking for the bottom line price and then want to re-negotiate that price. They factor in the fact that there are many people like you that come in acting like they are prepared for a purchase and want a bottom price only to want to negotiate for less. So when I come in for a bottom line price, I don't actually get it.

I have some questions:

1. Did you not see the stain, or did it magically appear when you wanted a better price?
2. Do you understand that this is a used vehicle which means it is not in new condition?
3. Did you value the vehicle you were trying to purchase before you got there?
4. Did you check online to see what their asking price for the vehicle was?
5. Did you value your vehicle on Kelley Blue Book or Black Book Online?
6. What research did you do on your trade and the vehicle you wanted to purchase?

I'm just saying.. you cannot walk in to a dealership and demand demand demand and expect everything come down for you and you leave with a killer deal with a vehicle that is fully covered? Come on, everyone knows that you buy a used car and it doesn't come with a lifetime warranty. NEW CARS DON'T EVEN HAVE THAT !!!

I'm not coming down on you at all and I am not condoning the verbal things that you stated that dealership sales people said. If they did say that, then that's horrible and I apologize. I'm just saying there are inconsistencies in your statements and I just think that perhaps the dealership was not 100% at fault for their frustration and you were perhaps not 100% the poor angel victim that you are trying to portray. Now when people like me want to purchase a vehicle, I cannot get a fair out the door price the first time because they are factoring in customers such as yourself.

Just for a point of reference, the year of a vehicle is always the 8th to last number on the VIN, I think that's basic knowledge.

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#8 Consumer Suggestion

Lets Think About This

AUTHOR: Mathew Perry - (U.S.A.)

POSTED: Tuesday, March 17, 2009

I agree with Hear Me Out. where is the rip off? Where did you incur a loss? You say you want a lawyer to contact you for this easy win. What do you expect to win? For what loss? Your frustration is what.. that you spent time trying to negotiate a deal and did not get the price you wanted? That's just the way the business works.

You said that you came in asking 3 questions (which actually is four):

1. There bottom line sales price
2. The value of your appraisal
3. The pay off of your vehicle
4. Is the sales tax applied to the asking price of the truck or the difference with trade if negative equity was involved

According to your own statement, that information was provided only because you stated that you tried to re-negotiate the price because of a 3 foot stain. That is my area of frustration.

When I purchase a vehicle I am like you I ask for a fair out the door lowest price. if I like it, I purchase, if not, I don't. This is of course AFTER I have test drove the vehicle and seen the quality and I am well aware of the condition and if that price is fair give the condition. The problem is that the dealerships are reluctant to give their bottom prices because of customers like you that come in asking for the bottom line price and then want to re-negotiate that price. They factor in the fact that there are many people like you that come in acting like they are prepared for a purchase and want a bottom price only to want to negotiate for less. So when I come in for a bottom line price, I don't actually get it.

I have some questions:

1. Did you not see the stain, or did it magically appear when you wanted a better price?
2. Do you understand that this is a used vehicle which means it is not in new condition?
3. Did you value the vehicle you were trying to purchase before you got there?
4. Did you check online to see what their asking price for the vehicle was?
5. Did you value your vehicle on Kelley Blue Book or Black Book Online?
6. What research did you do on your trade and the vehicle you wanted to purchase?

I'm just saying.. you cannot walk in to a dealership and demand demand demand and expect everything come down for you and you leave with a killer deal with a vehicle that is fully covered? Come on, everyone knows that you buy a used car and it doesn't come with a lifetime warranty. NEW CARS DON'T EVEN HAVE THAT !!!

I'm not coming down on you at all and I am not condoning the verbal things that you stated that dealership sales people said. If they did say that, then that's horrible and I apologize. I'm just saying there are inconsistencies in your statements and I just think that perhaps the dealership was not 100% at fault for their frustration and you were perhaps not 100% the poor angel victim that you are trying to portray. Now when people like me want to purchase a vehicle, I cannot get a fair out the door price the first time because they are factoring in customers such as yourself.

Just for a point of reference, the year of a vehicle is always the 8th to last number on the VIN, I think that's basic knowledge.

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#7 Consumer Suggestion

Lets Think About This

AUTHOR: Mathew Perry - (U.S.A.)

POSTED: Tuesday, March 17, 2009

I agree with Hear Me Out. where is the rip off? Where did you incur a loss? You say you want a lawyer to contact you for this easy win. What do you expect to win? For what loss? Your frustration is what.. that you spent time trying to negotiate a deal and did not get the price you wanted? That's just the way the business works.

You said that you came in asking 3 questions (which actually is four):

1. There bottom line sales price
2. The value of your appraisal
3. The pay off of your vehicle
4. Is the sales tax applied to the asking price of the truck or the difference with trade if negative equity was involved

According to your own statement, that information was provided only because you stated that you tried to re-negotiate the price because of a 3 foot stain. That is my area of frustration.

When I purchase a vehicle I am like you I ask for a fair out the door lowest price. if I like it, I purchase, if not, I don't. This is of course AFTER I have test drove the vehicle and seen the quality and I am well aware of the condition and if that price is fair give the condition. The problem is that the dealerships are reluctant to give their bottom prices because of customers like you that come in asking for the bottom line price and then want to re-negotiate that price. They factor in the fact that there are many people like you that come in acting like they are prepared for a purchase and want a bottom price only to want to negotiate for less. So when I come in for a bottom line price, I don't actually get it.

I have some questions:

1. Did you not see the stain, or did it magically appear when you wanted a better price?
2. Do you understand that this is a used vehicle which means it is not in new condition?
3. Did you value the vehicle you were trying to purchase before you got there?
4. Did you check online to see what their asking price for the vehicle was?
5. Did you value your vehicle on Kelley Blue Book or Black Book Online?
6. What research did you do on your trade and the vehicle you wanted to purchase?

I'm just saying.. you cannot walk in to a dealership and demand demand demand and expect everything come down for you and you leave with a killer deal with a vehicle that is fully covered? Come on, everyone knows that you buy a used car and it doesn't come with a lifetime warranty. NEW CARS DON'T EVEN HAVE THAT !!!

I'm not coming down on you at all and I am not condoning the verbal things that you stated that dealership sales people said. If they did say that, then that's horrible and I apologize. I'm just saying there are inconsistencies in your statements and I just think that perhaps the dealership was not 100% at fault for their frustration and you were perhaps not 100% the poor angel victim that you are trying to portray. Now when people like me want to purchase a vehicle, I cannot get a fair out the door price the first time because they are factoring in customers such as yourself.

Just for a point of reference, the year of a vehicle is always the 8th to last number on the VIN, I think that's basic knowledge.

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#6 Consumer Suggestion

Lets Think About This

AUTHOR: Mathew Perry - (U.S.A.)

POSTED: Tuesday, March 17, 2009

I agree with Hear Me Out. where is the rip off? Where did you incur a loss? You say you want a lawyer to contact you for this easy win. What do you expect to win? For what loss? Your frustration is what.. that you spent time trying to negotiate a deal and did not get the price you wanted? That's just the way the business works.

You said that you came in asking 3 questions (which actually is four):

1. There bottom line sales price
2. The value of your appraisal
3. The pay off of your vehicle
4. Is the sales tax applied to the asking price of the truck or the difference with trade if negative equity was involved

According to your own statement, that information was provided only because you stated that you tried to re-negotiate the price because of a 3 foot stain. That is my area of frustration.

When I purchase a vehicle I am like you I ask for a fair out the door lowest price. if I like it, I purchase, if not, I don't. This is of course AFTER I have test drove the vehicle and seen the quality and I am well aware of the condition and if that price is fair give the condition. The problem is that the dealerships are reluctant to give their bottom prices because of customers like you that come in asking for the bottom line price and then want to re-negotiate that price. They factor in the fact that there are many people like you that come in acting like they are prepared for a purchase and want a bottom price only to want to negotiate for less. So when I come in for a bottom line price, I don't actually get it.

I have some questions:

1. Did you not see the stain, or did it magically appear when you wanted a better price?
2. Do you understand that this is a used vehicle which means it is not in new condition?
3. Did you value the vehicle you were trying to purchase before you got there?
4. Did you check online to see what their asking price for the vehicle was?
5. Did you value your vehicle on Kelley Blue Book or Black Book Online?
6. What research did you do on your trade and the vehicle you wanted to purchase?

I'm just saying.. you cannot walk in to a dealership and demand demand demand and expect everything come down for you and you leave with a killer deal with a vehicle that is fully covered? Come on, everyone knows that you buy a used car and it doesn't come with a lifetime warranty. NEW CARS DON'T EVEN HAVE THAT !!!

I'm not coming down on you at all and I am not condoning the verbal things that you stated that dealership sales people said. If they did say that, then that's horrible and I apologize. I'm just saying there are inconsistencies in your statements and I just think that perhaps the dealership was not 100% at fault for their frustration and you were perhaps not 100% the poor angel victim that you are trying to portray. Now when people like me want to purchase a vehicle, I cannot get a fair out the door price the first time because they are factoring in customers such as yourself.

Just for a point of reference, the year of a vehicle is always the 8th to last number on the VIN, I think that's basic knowledge.

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#5 UPDATE EX-employee responds

Hear me out..

AUTHOR: Internet Sales Woman Of The Year - (U.S.A.)

POSTED: Tuesday, October 28, 2008

I've worked for the dealerships for about 3 years now in the Internet Sales Department..We are the ones you speak to when you call off the website or billboards etc.. We are paid to give to the information about the car, the internet price, and answer all the other questions you may have before you come in. It is true..the INTERNET department is only paid $25 per sold unit (IF we helped the customer in anyway by either answering questions or giving directions etc..)

We dont get paid to rip people off and the GM's I've worked for always made sure the customers were happy before they left.

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#4 Consumer Comment

It's Rodeo Ford, for crying out loud!

AUTHOR: John - (U.S.A.)

POSTED: Wednesday, October 08, 2008

What did you really expect? The amazing thing is, their tactics do actually work to some extent.....usually to the lower credit rating type customers.

As for the guy above with the "I check newspapers" and "Internet guy gets paid $50 / car", you are obviously not the person to be giving advise on any car purchase. Newspaper ad prices, especially in large cities, are not indicitive of anything even closely resembling a price for a car anywhere. They are strictly for bait and switch purposes. Also, I assure you, the internet guy's making a bit more than $50 on you when you are buyign a car. Get over it.

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#3 Consumer Comment

It is well known in the Dallas/Ft Worth area

AUTHOR: Stacey - (U.S.A.)

POSTED: Tuesday, September 09, 2008

That Rodeo Ford and Central Kia are connected and there is currently a lawsuit against both dealerships for fraud
Once again I do have first hand knowledge of this lawsuit

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#2 Consumer Suggestion

My Experience

AUTHOR: Cory - (U.S.A.)

POSTED: Tuesday, September 09, 2008

Bought the wife a vehicle a month ago. The first dealer, legend mazda wanted $33,280 plus interest, for the new vehicle with her trade-in. The second dealer wanted $23,000 plus interest. The third dealer wanted $20,700 plus interest. The forth dealer, the internet guy, took the deal at $20,000 even, plus interest at 7.75%. I'm getting ready to refinance next week, at 4.5% which will save me another $2,500. You need to make sure and do your "homework" BEFORE you go to any car dealer. Go to kelly bluebook or edmund's on the internet and find out what your trade-in vehicles are "kind of" worth BEFORE going to a dealers. You can also find out what the vehicle you are interested in is REALLY selling for. I usually START with the newspaper price. The best prices are usually found by going through the internet person. One truck I bought, I e-mailed dealers from Austin to Laredo, a 250 mile width of dealers. The one who gave me the best price got the deal. The internet guy's get from $50 to $100 per vehicle, so he could care less what he sales it for. IF you walk in the front door, the general manager, the sales manager, the sales person and whoever else, all get a cut of the price of the vehicle.

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#1 Consumer Suggestion

Where is the RipOff?

AUTHOR: Karl - (U.S.A.)

POSTED: Monday, September 08, 2008

The salesman lied to you. The Finance Guy wrote you a contract you disagreed with. You spent time attempting to negotiate the contract. You finally gave up and left. So what? Thousands of people do this every day. Where is the ripoff?

A dealer can attempt to sell you anything at any price he chooses. That is Capitalism. The neighborhood candy store can do the same. If I attempted to sell you a Hershey Bar for $20.00 and you wanted a Hershey Bar you would go to the place down the street that sold it for .79. I can see nothing wrong with Rodeo Ford. It might have a problem with sales staff but it gave you a deal that you refused. More power to you. What would a lawyer do and what would you gain?
You suffered no loss. You walked. Good for you.

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