Complaint Review: Rollertrol
electricwindowglassfilm.com SCAM - No process for quality control, terrible service, send broken products refused to replace Internet
*REBUTTAL Owner of company: Limits of Our Replacement Policy
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Its with great sadness that I write this review but this company is a essentially a fraud that needs to be stopped and is operating in real a haphazard way. Customer Service is completley lacking.
I ordered 4 window films from these guys, sending all the pictures, measurements etc to ensure a delivery. They told me the order coudl not be rushed as these films were precisely and carefully cut. Order arrrive .. and disaster ensued.
1. Transformer was missing --- i told them, they said they included it and i was lying and accused me of trying to rip them off. WHAT A JOKE. calls me a week later and is like oh we forgot to put it on the customs form so customs removed it (no apology for their incomptenece)
2. One Film was broken
3. Two Films were TOO LARGE --- so we had to cut oursleves
4. Two other films had the electrode on the WRONG side vs. what they had specified originally (my contractor was cool and could rooll with it)
They did replace the original products but they were again busted. I know have all 4 films instaleld and they are horrible, one turns back off automatically because of a busted transofrmer they sent (so now i have to open the walls again). The films themsleves are uneven and very poor quality. Ive had 3 different contractors come in and look at these products and they all agree this is low end garbage.
Now the company is refusing to send any replacment and their go to move is to BLAME ME and my onctracotrs, for not installing properly (we did), not inspecitng the packages we received properly (we did). Cherry on top is the customer service guy i was speaking to, email doesnt evne work now.
So i'm out a few k for this products, and thousands more in contractor fees ... and i now have to pay to rip out this cheap product. The company has offered a half refund ... not accpetable ... if they come to their sense (i have some slight hope of this) .. i will be sure to update this review and let everyone know i expect a full refund.
This report was posted on Ripoff Report on 09/19/2017 02:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rollertrol/internet/electricwindowglassfilmcom-scam-no-process-for-quality-control-terrible-service-send-1401107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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