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Report: #1317433

Complaint Review: ROOF MAX - JACKSONVILLE Florida

  • Submitted:
  • Updated:
  • Reported By: RJA — jacksonville Florida USA
  • ROOF MAX 4237 SALISBURY ROAD ST 145 JACKSONVILLE, Florida USA

ROOF MAX misleading practices JACKSONVILLE Florida

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Roof Max   WAS REFERED TO ROOFMAX TO GET AN ESTIMATE TO REPLACE MY ROOF BY A SALES AGENT FOR ROOF MAX THE SALES AGENT NAME IS IVORY HARKIM. I EXPLAINED TO HIM THAT MY ROOF AT BEEN DAMAGED DUE TO THE RECENT STORMS WE HAD. MR HARKIM ASK TO ME DID I HAVE HOMEOWNERS INSURANCE INWHICH I STATED YES, I CONTACTED THE INSURANCE COMPANY(ST JOHN'S INSURANCE COMPANY) TO FILE A CLAIM TO HAVE MY ROOF REPLACE ON JUNE 1,2016 WHILE MR HARKIM IN MY PRESENT. MR HARKIM STATED THAT HE WOULD BE THERE WHEN THE ADJUSTER ARRIVED BY I NEEDED TO SIGN A PERMISSION FORM AUTHORIZATING HIM INSPECT MY ROOF ALONG WITH THE INSURANCE ADJUSTER.

ON JUNE 2,2016 I WAS CONTACTED BY IMS CLAIMS SERVICE TO SCHEDULE AN APPOINTMENT TO INSPECT MY ROOF. AT NO POINT DID I DISCUSS WITH ROOF MAX THAT THEY WOULD DO THE WORK OR AGREE TO ANY PRICE . SEVERAL DAYS LATER I RECEIVED A CALL FROM MY INSURANCE COMPANY STATING THAT MY ROOF REPLACEMENT HAD BEEN APPROVED. I CONTACTED MR. HARKIM TO REQUEST A QUOTE ON REPLACING MY ROOF. HE STATED WHAT EVER THE INSURANCE HAS THAT IS THE CHARGED.

I STATED THAT I WOULD LIKE A WRITTEN QUOTE ON THE WORK TO BE PERFORMED. AS OF THIS DATE I STILL HAVE NOT RECEIVED A QUOTE. I LEFT SEVERAL MESSAGE TO THE SALES AGENT. NO CALLS WHERE RETURNED. I THEN MADE AN ATTEMPT TO CONTACT THE MAIN OFFICE AT 904-302-6503. I EXPLAINED ON THE PHONE THAT I WAS GIVEN THE ROUND AROUND AND THAT I HAVE DECEIDED NOT TO USE ROOFMAX. THE YOUNG LADY PUT ME ON HOLD AND STATED THAT I WAS IN A CONTRACT WITH THEM. BUT IF I DID NOT WANT TO USE THEM THAT SHE WOULD CANCEL ME OUT IN THE COMPUTER.

THE NEXT DAY I RECEIVED A CALL FROM IVORY HARKIM STATING THAT IF I WANTED TO CANCELED HE NEED TO COME BY MY HOUSE AND PICK UP A CHECK FOR $2000.00 I ASK FOR WHAT I NEVER AGREED ON UPON A PRICE. BECAUSE I NEVER RECEIVED A QUOTE OR AN APPROVAL. ROOF MAX IS RECEIVING TO RELEASE ME FROM THERE COMPANY AND HAS STATED THEY WILL HOLD UP MY ROOF REPAIRS IF I DO NOT LET THEM TO THE WORK. I FEEL AS IF I AM BEING BULLIED AND THREATEN TO DO BUSINESS WITH THEM . I TALK WITH THE General Manager Tim Delapaz 904-302-6803ext 205 who assured me that he would send over release to the insurance company( I also have

This report was posted on Ripoff Report on 07/17/2016 06:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/roof-max/jacksonville-florida-32216/roof-max-misleading-practices-jacksonville-florida-1317433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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