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Report: #1222082

Complaint Review: Rosenau Powersports - Dearborn Heights Michigan

  • Submitted:
  • Updated:
  • Reported By: Tim — Brownsburg Indiana USA
  • Rosenau Powersports 24732 Ford Road Dearborn Heights, Michigan USA

Rosenau Powersports no safety inspection done but charged Dearborn Heights Michigan

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I live in  Indiana and at the end of February 2015 I purchased a motorcycle from Rosenau powersports http://www.rosenaupowersports.net/inventory/used  24732 Ford Rd, Dearborn Heights, MI 48127 based on assurances that the motorcycle had been thoroughly inspected and approved. The motorcycle was delivered and the body was in very bad condition. It was cold so I started it, let it warm then rode it around the block with no issues. I requested the written inspection from my salesperson on two separate occasions with no reply.

A month later, after I had purchased a new body kit and installed it, I rode 7 miles to work. On the way home the brakes failed completely and I was almost badly injured when I could not stop the bike. Got the bike home and found out that the brakes had not been serviced. Further inspection showed a faulty stator, and the front tire was bald. I contacted the GM Carl Mason and Sales Manager John Rasmussen to ask for reimbursement of expenses to properly fix the bike of $1,000.

I was told that a decision would be made and that I would be contacted.

That has not happened. I have filed complaints with the States Attorneys office and the Better Business Bureau but still no word from Rosenau. At this point I am open to legal options.

The website clearly states that

Every approved pre-owned motorcycle we offer has undergone a strict wheel to wheel 46 point technical inspection by one of our certified technicians.  And we will provide our inspection to any customer upon request.  

 In my e-mails the GM admits that things were missed in the inspection, I have copies of our conversation.

In reviewing the Buyers Order it states that I was charged for said Safety Inspection.

Used Inventory

Learn why Rosenau Powersports is Michigan's #1 and largest pre-owned dealer.  Period.

Quality - We shop for the highest quality, best condition and lowest mileage pre-owned vehicles available.

Inspected and Approved - Every approved pre-owned motorcycle we offer has undergone a strict wheel to wheel 46 point technical inspection by one of our certified technicians.  And we will provide our inspection to any customer upon request.  

Guarantee - Our 'piece of mind' guarantee covers your pre-owned motorcycle for up to 90 days or 1500 miles (whichever comes first) unless clearly marked 'As Is'.

Industry Leading Warranty - Back up your purchase with an optional Extended Service Contract up to 36 months. Eligible for models up to 5 years old.

Premier Financial Programs - We use our new and pre-owned lending power to offer the most competitive, affordable finance programs available to our customers.

Call or E-mail us for more details on any pre-owned unit you see in our inventory.

 

 
       

This report was posted on Ripoff Report on 04/13/2015 06:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rosenau-powersports/dearborn-heights-michigan-48127/rosenau-powersports-no-safety-inspection-done-but-charged-dearborn-heights-michigan-1222082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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