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Report: #1169423

Complaint Review: Rosenello's windows siding and roofing - Andalusia Pennsylvania

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  • Reported By: Lnj313 — Philadelphia Pennsylvania
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  • Rosenello's windows siding and roofing 445 Mill Road Andalusia , Pennsylvania USA

Rosenello's windows siding and roofing. Mike Rosenello Bad roofing job Andalusia Pennsylvania

*REBUTTAL Owner of company: We Are Sorry For Your Unpleasant Experience

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I purchased a new rubber roof with a >10year warranty . This year in February I had my roof leak in 2 separate places which caused damage to the custom ceiling in my home . After numerous calls to the owner Mike Rosenello and the office and over a month of waiting the roof had patchwork completed to temporarily stop the leak. ( a roof that Never leaked until after service from the company) 

Now after countless phone calls and promised dates of repair my ceiling is still with needed repaired damage not repaired by the company. 

 

Do not use this company !!!!! They are unprofessional and not skilled in their work . The secretary even told me I wasn't the only customer it happened too - wish she was more open about that prior to me spending my money on such a Trash company !!! 

 

I guess that's what I get for supporting a small business fml

This report was posted on Ripoff Report on 08/12/2014 08:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rosenellos-windows-siding-and-roofing/andalusia-pennsylvania-19020/rosenellos-windows-siding-and-roofing-mike-rosenello-bad-roofing-job-andalusia-1169423. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

We Are Sorry For Your Unpleasant Experience

AUTHOR: Mike Rosenello's Windows,Siding & Roofing, Inc. - ()

POSTED: Wednesday, August 20, 2014

Hello, we are very sorry you have had an unpleasant experience with us.  We also apologize for the misunderstanding of whomever you spoke with in the office.  We do not have many leaking roofs.  In fact, our business is primarily ran on referrals--which means we have many happy, satisfied customers.  This winter, was in fact, one of the most brutal winters for homeowners--especially for us in the east.  Many were left without power for weeks, with trees and ice damaging homes.  We have received many new customers who reached out to us with many issues due to the winter weather and are very satisfied with the finished product.  These new customers came to us from word of mouth from previous customers, due to a high satisfaction rate of our customers.

We have repaired your roof as soon as it leaked and are aware of the ceiling tiles that need to be replaced.  Someone did come out to look at the ceiling tiles; however, when we went to our supplier they said they would need more specifics on the tiles so they would match (we did not install the ceiling tiles in the first place).  We did call you to find out what size ceiling tiles were in the room and you were not sure.  We are more than happy to fix the issue, please give us a call at (215) 244-3993. 

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