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Report: #863666

Complaint Review: Rosetta Stone language software - Internet

  • Submitted:
  • Updated:
  • Reported By: Jerry Schneiderman — New York New York United States of America
  • Rosetta Stone language software Internet United States of America

Rosetta Stone language software rosetta stone foreign language software Internet

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When I purchased my Rosetta Stone foreign language software I was promised world class free service if I ever had a problem.  This influenced my purchase.

Now I have a problem.  Audio works intermittently.  I called the company for a solution and before they would provide me with one, they said their service policies have changed and I would have to pay a fee of $19 to get my answer.

It's their right for them to do this to new customers if they have changed their policies.  But since I bought their product when they were promising free service, I am entitled to free service.  Charging for service is a violation of their terms of sale and a rip off.  They don't seem to care.

This report was posted on Ripoff Report on 04/04/2012 06:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rosetta-stone-language-software/internet/rosetta-stone-language-software-rosetta-stone-foreign-language-software-internet-863666. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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