Complaint Review: Ross & Simons - Cranston Rhode Island
- Ross & Simons 9 Ross Simons Dr. Cranston, Rhode Island United States of America
- Phone: 800-835-0919
- Web: http://www.ross-simons.com
- Category: Jewelry Stores
Ross & Simons - Unwilling to Exchange, Prohibitive Exchange Policy, based in Cranston, Rhode Island
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I was given a bracelet as a gift that was lovely but not my taste. The bracelet was purchased at Ross & Simons (online). I wanted to exchange the bracelet for one I had chosen which was exactly the same price. Ross & Simons insisted I produce a sales receipt before they would consider the exchange; despite that I have the original box and was able to locate the bracelet on their website. The problem is that I did not want the gift giver to know I was exchanging the gift. I was more than willing to bring the bracelet to a RS store so they could inspect it (and its original box). After no less than six e-mail exchanges I gave up. I refuse to hurt the feelings of the gift giver because the store he chose does not believe in reasonable customer service. Now I own a bracelet I cannot wear because of this prohibitive exchange policy.
This report was posted on Ripoff Report on 08/05/2011 03:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ross-simons/cranston-rhode-island-02920/ross-simons-unwilling-to-exchange-prohibitive-exchange-policy-based-in-cranston-rh-761224. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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