Rough Country Rustic Furniture & Decor No Communication, They take your money and don't deliver a product Mountain Grove Missouri

Avoid this company at all costs! They take 100% of your money up front for your order but then give you excuse, after excuse, after excuse on why your order hasn’t been completed or shipped. We placed an order at the beginning of this year and was completely fine with the quoted time on how long it would take to finish which was 10 to 12 weeks, (which would put the completion time around the end of July). I reached out to check on the progress and was told that my order would ship mid-June. Mid-June came, they quit responding to my emails. Finally after several unanswered emails they emailed me back to give a sob story about how an employee wasn’t doing their job and my product would ship July 31-August 4.

They were nice enough to offer a refund but given the time we have already waited, we decided to give them another month. I sent another email on July 20^th just to check in again, and again I was assured that my order would ship on July 31-August 4. August 4 came, no email with a tracking number, again. Emailed them on August 7^th to see what was going on and didn’t hear back from them until the 9^th, stating that my order was completed and they were just waiting to get it shipped out and I would get an email with tracking information.

August 16, still nothing. Emailed them again, No response, Emailed them again on the 18^th, finally got a cookie cutter response to give them a couple days because of a high volume of emails. They sent me a reply on August 22^nd stating my order would now be shipped August 28-September 1^st. So basically they are taking 100% of your money up front and dragging you along for a crazy ride and I still am not sure if I am going to ever receive the item I paid for. So now we are up to 36 weeks and I still have no product.