Complaint Review: Route 23 Honda New Jersey - Pompton Plains New Jersey
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- Author Confirmed
- Route 23 Honda New Jersey 700 State RT 23 Pompton Plains, New Jersey U.S.A.
- Phone: 973-831-9500
- Web:
- Category: Auto Dealers
Route 23 Honda New Jersey Dishonest Honda Dealership Pompton Plains New Jersey
*REBUTTAL Owner of company: Why not pick up the phone?
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This dealership has absolutly no morals.
I am a current customer and my three year lease is ending so I was approached by phone to see if I was interested in re-leasing a new vechicle from them.
I met with a salesman and worked out all the details on a new lease. I was guaranteed the vehicle I selected with a 36 month lease and a down payment of $ 1500.00 with monthly payments of $ 426.00 per month.
When I went to sign the papers the deal changed to $ 3000.00 down and payments of $ 509.00 per month.
I emailed the General Manager the next day and he did not even have the decency to respond. What kind of dealership would conduct business in this matter?
Steve
Stanhope, New Jersey
U.S.A.
This report was posted on Ripoff Report on 09/17/2008 06:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/route-23-honda-new-jersey/pompton-plains-new-jersey-07874/route-23-honda-new-jersey-dishonest-honda-dealership-pompton-plains-new-jersey-373693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Why not pick up the phone?
AUTHOR: Abar - (U.S.A.)
SUBMITTED: Wednesday, July 28, 2010
I am responding to this two years after it happened, since I just found the complaints surfing the web. I don't have any information to dispute what has been described here. All I can say it is not the way we do business and the dramatic difference in the numbers points to a misunderstanding or miscommunication. Why would anyone close a deal so different from an originally negotiated deal? I wouldn't be in business for long doing things that way! I don't blame the complaintant for going elsewhere with his/her business based on their perception of what happened.
As for no return email? My recommendation to all consumers in any industry: visit or phone. I don't know if this customer was "hiding behind the email" (I've done that before) but Our managers pick up the phone when they can, they return phone calls when they get a voicemail and they return emails when they get them. It is possible, as most know that a spam filter caught it, the address was off only a letter or number and it didn't go through.
We deal with the public face to face everyday, it just seems crazy that we would ignore an eamil and let something like this fester.
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