Rover.Com Dog Sitting Dangerous meet and greets with no company responsibility Seattle Washington

Sitter Safety - I had a recent meet and greet that Rover highly recommends happen for dog stays to see if there is a match between a potential sitting job and a sitter (great idea). However I had a meet and greet the other day where a person and her husband came to my store, during the meet and greet I realized it was not going to be a fit so I told them we are unable to sit for them. The woman became escalated and called me crazy and I asked them to leave my store that's when the man threatened to punch me. I did nothing other than simply refuse the stay. I did reach out to the police because she started to harass me on my personal phone later that evening after 10 pm. The police were suppose to be investigating but have heard nothing back as of yet. Rovers response was to close my account and victimize the victim which was us in this case.