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Report: #1256967

Complaint Review: Royal couture fashion - Internet

  • Submitted:
  • Updated:
  • Reported By: Tiffany — Michigan USA
  • Author Confirmed What's this?
  • Why?
  • Royal couture fashion Internet USA

Royal couture fashion RCF or shoprcf DO NOT BUY FROM ROYAL COUTURE FASHION! Scam!!! Bayville Internet

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On 8/31/15 I placed an order totaling $174 approximately. On 9/3 I emailed customer service asking for the status of my order of which they replied back on the same day asking if I was aware of their two week turnaround. I replied back indicating I was not. The website says 7/10 day turnaround. On 9/8 I emailed them back again asking for an ETA of which they responded with 9/15. I emailed them again in 9/15 for an update because I never received an email with tracking information. The response email said "Hi , we had a partial shipment on those items, we are expecting another shipment on those items, if you do not wish to wait we can issue refund or send other items> ?" They then told me they had not received the items and it will be another 1/2 weeks. On 9/16 I received another email from them which said "Hi Tiffany, The item was due to ship yesterday per our 2 week turnaround, we had a partial shipment to us to clarify, nothing has been shipped to you.". Here it is today, 9/21/15 and I still have not received anything. I emailed them again this time very upset asking for another update and expressing my anger by telling them that if I do t receive my order by 9/26 I would be contacting my credit card company to dispute the charges. A lady named Nicole then called be back right away yelling at me and being very unprofessional! She indicated that she was empowered to treat me the way she was because I threatened the company via email. The only threat I made was saying that I will be posting negative reviews of the company and filling a police report if I do not get my order or money back. She then indicated that she canceled my order! Never in all my life have I EVER received such poor customer service!

This report was posted on Ripoff Report on 09/24/2015 12:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/royal-couture-fashion/internet/royal-couture-fashion-rcf-or-shoprcf-do-not-buy-from-royal-couture-fashion-scam-bayv-1256967. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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