Complaint Review: Royalty Skin Serum - Nationwide
- Royalty Skin Serum Nationwide USA
- Phone: 888-596-3997
- Web: http://royaltyskinserum.com
- Category: Sales People
Royalty Skin Serum Royalty Anti Aging Serum Rip off California California
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Ordered what I thought was a product sample ofr Royalty Skin Serum. 1st of all when I first ordred I could not get past a pop up of an additional eye cream product. When I got past it and processed my order I discovered I was charged 3 separate charges of $4.90 $1.99 & $5.90. I called the company same day at 877-348-2110 and was assured that the eye cream was canceled and given a confirmation #C2793407. About 2 weeks later I got in the mail both the Skin Serum and the eye cream. Looked online at my credit card statement and still had all 3 charges. I did not want to waste anymore time calling on a $5.90 charge. Well today I get my credit card statement another charge for $94.90 from the same company. The phone number on my credit card statement is different than the one I first called. THe one on my statement was 888-596-3997. I called and spoke to a man who kept saying I did authorize the charge. I advised him I did not. He stated that the 1st product was a 14 day trial, if you dont return it you are charged. I advised him there was no disclosure that the product was a 14 day trial all there was was another pop up on a product I did not want. Even when I got the product there was no paper or anythin with the product to still indicate it was a trial offer. He stated that I do not have to see it for it to be disclosed. WHAT.... really just what does he think a disclosure is? I advised him if it is a disclosure it must be made visable to read.
I demanded a refund, all he wanted to do was argue with me. He than puts me on hold and said he spoke to his supervisor and was willing to give me 35% discout, I said no! I want a full refund. Than puts me on hold again and said his supervisor was not willling to come down anymore, but that he can give me his employee discount for a total of 50%. I again said no, I want a full refund. He continued to want to argue that it was all my fault and that I authorized. Than he stated he told his supervisor I was screaming at him. No screaming here, just a demand for my money back. I ended up hanging up on him after 17 minutes of getting no where. I called my credit card company and stopped the charges and they refunded all my money. This company needs to be stopped. They are a comnplete ripoff that is not disclosing anything about a trial offer and the additional charges.
This report was posted on Ripoff Report on 06/07/2017 06:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/royalty-skin-serum/nationwide/royalty-skin-serum-royalty-anti-aging-serum-rip-off-california-california-1377767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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