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Report: #250435

Complaint Review: RPM Outlet (RPMoutlet.com) - Stafford Texas

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  • Reported By: Boulder Colorado
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  • RPM Outlet (RPMoutlet.com) 13313 RedFish Lane Stafford, Texas U.S.A.

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I ordered some parts for my car on April 23rd on the phone after finding what I thought was just what I needed on their website. Their prices were ok, but what I liked was that it promised that the parts were in stock. There was not a word spoken my the sales person (David Jansen) that any of the parts were not available or on backorder.

I received part of my order on May 2nd (8 days later - VERY slow shipping) with a note on the packing list that a BIG piece was on backorder. The part was $450! I called the next day and asked what the problem was with the back order and when I could expect it. The Help Desk guy said it would be in within a couple of days and I should have it in a week or so. I waited. A week later I called again and again and again only to find that I could never get through on their phones. Someone would pickup and then hang up immediately.

This went on for a day so I decided to send an email asking about my order. This was followed by at least one email and one attempt at a phone call every single day until the 15th. I finally got through when George (again) told me that they weren't getting any shipments from the Manufacturer. He said I (yea me, the custoemer!) should call the manufactuer and complain that they were not being shipped parts.

I called and found out that the order for my part had not been ordereed until several days later and that RPM Outlet had received several shipments during the month and that they would be getting more of this part in a couple of days. I called RPM Outlet back again and after several calls with the hangup problem I finally got through again and George promised me that they would ship me the parts immedately. I called every day that week and still could not get through. I sent email after email and no one ever responded to me with any information on the order.

On the 21st I called again and George SWORE to me that he was going to have his buyer call the manufacturer and get them to drop ship the order to me direcly that day. I said fine and asked him to call me with shipping information. George never called me and I spent the next two days trying AGAIN to get through to them. Today, Friday the 25th a full MONTH after I ordered the parts I am still trying to get an answer from these people.

I called this morning and was told that the help desk people do not arrive until 9:30 and they apparently take long lunches and leave at 4 most days. Fine. I called at 9:30 only to be sent to voice mail that was full - I was unable to leave a message. I called back again and begged to speak to anyone that could help - they sent me to voice mail again and again. I tried all day long to call them and not once was I able to speak to anyone or get a call back. I have sent at least 25 emails today asking where my order is and what is going on and not one person there has had the common decency to call me or send me any information.

As a last resort I called the manufacturer again and found out that RPM Outlet did indeed call them to inquire about a drop shipment last night - they then cancelled the order with the Mfr saying that they had it in stock and would just take care of it from there. This - is what the mfr told me. I still have yet to speak to anyone at RPM Outlet, not one person there has given me any information and they won't call me or email me despite what has to be at least 50 attempts to contact them.

I am out $450 for this part and I had hoped to have this in plenty of time to install the parts over the holiday weekend. Now... I have nothing and will still need to dance with theese people. One last note from the mfr... they said that they get complaints all the time that RPM Outlet is hard to deal with and that their customers are constantly calling to find out the status of orders since RPM won't give them any satisfaction or information.

My suggestion... find somewhere else to buy your auto parts online. This place is a joke and they have the worst service that you can imagine. I just hope that I get my parts someday and that I don't have to return anything. I can not imagine what it would be like to try and get a return from these morons on a defective part. Everyone I spoke to there was a liar that would do the least amount of work possible just to get me off the phone. For this kind of money NO ONE should have to put up with this.

Maybe they just don't like dealing with women. Who knows, but I have never been treated like this by any other company. Bad attitudes on the phone (go away, you are bothering me), bad service (no response or no access) and just outright lying to me just to get me to go away.

STAY AWAY FROM THIS PLACE THEY ARE JERKS!

Gail
Boulder, Colorado
U.S.A.

This report was posted on Ripoff Report on 05/25/2007 05:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rpm-outlet-rpmoutletcom/stafford-texas-77477/rpm-outlet-rpmoutletcom-bad-service-bad-communication-bad-attitude-wont-ship-my-ord-250435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
7Consumer
0Employee/Owner

#7 Consumer Comment

Thieves and liars

AUTHOR: Mrtim - (U.S.A.)

POSTED: Tuesday, October 20, 2009

I ordered parts based on the website stating that the items were in stock, and then I found out that they were not in stock. When I went to cancel the order I was told there would be a restocking fee - how can they restock something they didn't have to begin with? To make matters worse, the charged me shipping on items that never shipped! After dealing with their alleged customer service people, I was told that I wouldnt get my money back for almost 2 additional weeks because the person who handled the refunds was, "At a trade show in Chicago." When I let them know that I live 20 minutes from Chicago and would like to meet this person at this alleged trade show, they promptly hung up on me. I was fed up and went through my bank with documentation showing the lies of RPM Outlet (God bless email correspondence) and they found in my favor to get a chargeback for the full amount.

Unfortunately for me, RPM Outlet finally refunded the money, less the restock and shipping fees. Since they did that the bank reversed the chargeback, and I lost money. So over the course of 2 months RPM Outlet took my money, shipped nothing, and ultimately made money for doing nothing.

The complaints about RPM Outlet can easily be found on any search engine just by typing in "RPM Outlet." Don't let the alleged "Employee" who posted earlier fool you - they have ripped off many people and their customer service is non-existant.

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#6 Consumer Comment

Customer Service, Yeah Right!

AUTHOR: Mustangjack - (U.S.A.)

POSTED: Thursday, July 03, 2008

They have redesigned their "customer service" allright. They now won't deal with you at all. I also bought a part based on what their website incorrectly listed as being for my car. They were wrong, they corrected the website and then they left me hanging with a $300 part that I can't use. They will tell you anything to get your money, then leave you charge you a restocking fee and shipping both ways for their mistake. I didn't even get the opportunity to even return the product at a loss.

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#5 Consumer Comment

Customer Service, Yeah Right!

AUTHOR: Mustangjack - (U.S.A.)

POSTED: Thursday, July 03, 2008

They have redesigned their "customer service" allright. They now won't deal with you at all. I also bought a part based on what their website incorrectly listed as being for my car. They were wrong, they corrected the website and then they left me hanging with a $300 part that I can't use. They will tell you anything to get your money, then leave you charge you a restocking fee and shipping both ways for their mistake. I didn't even get the opportunity to even return the product at a loss.

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#4 Consumer Comment

Customer Service, Yeah Right!

AUTHOR: Mustangjack - (U.S.A.)

POSTED: Thursday, July 03, 2008

They have redesigned their "customer service" allright. They now won't deal with you at all. I also bought a part based on what their website incorrectly listed as being for my car. They were wrong, they corrected the website and then they left me hanging with a $300 part that I can't use. They will tell you anything to get your money, then leave you charge you a restocking fee and shipping both ways for their mistake. I didn't even get the opportunity to even return the product at a loss.

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#3 Consumer Comment

Customer Service, Yeah Right!

AUTHOR: Mustangjack - (U.S.A.)

POSTED: Thursday, July 03, 2008

They have redesigned their "customer service" allright. They now won't deal with you at all. I also bought a part based on what their website incorrectly listed as being for my car. They were wrong, they corrected the website and then they left me hanging with a $300 part that I can't use. They will tell you anything to get your money, then leave you charge you a restocking fee and shipping both ways for their mistake. I didn't even get the opportunity to even return the product at a loss.

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#2 UPDATE Employee

In response to the issue

AUTHOR: Hollowheart - (U.S.A.)

POSTED: Wednesday, June 04, 2008

We here at RPM Outlet work very hard to try and keep all items in stock and shipped to the customer in a timely manner. We also have a newly reconstructed customer service department ready to handle any issues that a customer may have. However, as found with all buisnesses, considering the high volume of orders coming in and going out, there is bound to be a few unsatisfied customers. We do strive for total customer satifaction, and work very hard to resolve any issues a customer may have. For every dissatisfied customer there are a thousand satisfied customers. Unfortunately, there are little or no forums or websites designed for people to post positive information. Don't take their word for it, come and find out for yourself how wonderful RPM Outlet is for your aftermarket performance car needs.

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#1 Author of original report

Parts Received damaged with missing parts - RPM still not answering my calls or emails

AUTHOR: Gail - (U.S.A.)

POSTED: Monday, June 04, 2007

On the 30th I came home to find a box on my porch. Well, I suppose it was a box at some point.

UPS delivered a blob of cardboard that was loosely held together with bits of clear packing tape. Keep in mind that a set of exhaust pipes should weigh in at about 70-90 pounds. This box looked like it had been run over.

The end of the box was torn open and pieces of bent and dented pipe were sticking out. The other end of the box looked like it had been opened several times and then just sealed again with tape. ALL of the seams in the box had been opened at one time (the staples were no longer a part of the box, but the holes were there).

I called UPS immediately to make a claim. They asked me to take pictures so they could determine the extent and fault of the damage.

I took pictures of the box and then opened it. ALL of the hardware is missing, the instructions are gone, several parts are missing and most of the pipe ends are bashed, scraped and completely unusable.

It is obvious to me what happened with this box. IT WAS A RETURN that someone else had sent back to RPM Outlet. They simply threw a little tape at it and sent it to me without even bothering to check to see if the contents were all in the box. The box split open due to the poor packaging that RPM had done and the contents were completely trashed. UPS would have had to run over this, taped it back together, and then run over it again for this sort of condition... unlikely.

I have been trying to contact RPM for 3 days now and they just hang up on me or give me bad information. One person I spoke to on Friday said that they would be sending me a new set today. I called today to confirm and they said they would never promise such a thing since I would need to return the first set (shipping at my expense), they would need to receive it and charge me a 15% restock before they would send me a replacement. I am speechless. They want to CHARGE me for sending me defective merchandise. These guys are LIARS and CHEATS.

Oh, and to top it off they have closed all of my support tickets and requests without responding to a single one of them, and their online support simply tells me that I have to ask for a return - for which I will be charged that 15% restock even if I am reporting damaged goods.

I have emailed at least 50 times and left dozens of messages for these guys and they just ignore me.

I am unable to believe this ridiculous behavior.

I would have been willing to remove this complaint if they had delivered the goods as promised, but they send me used, returned, defective JUNK and are still lying to me. AAAAAAARGH!

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