Complaint Review: RTS Investments - Kelowna British Columbia
- RTS Investments Kelowna, British Columbia Canada
- Phone:
- Web:
- Category: Miscellaneous Electronics
RTS Investments ripoff company goes door to door Kelowna British Columbia
*UPDATE Employee: You must be kidding
*REBUTTAL Owner of company: Owner
*Author of original report: RTS Investments Does Not Exist
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March 30th had young man wanting to demo a Kirby vaccum. What was the catch? Said I just have to show and tell my friends about how good this vaccum is. I thought, why not?
So 30 min. later, a different young man came by. (Thank goodness for my 75 pound German Shepherd!) He did vaccum. I asked what was the cost to purchase. He showed me a paper (no letterhead or anything) that said $2,399.00 (Cdn). I said no....
He said, let me call my boss. I thought, hhmm, this reminds me of "Deal or No Deal". So he got off the phone and said they could bring the price down to $2,199. I said no. I can't afford it, etc. etc. I just wanted him to go.
I asked for a business card - maybe I could call them back when I might be in a better position to buy. He said they don't have any - that there's such a high turnover in employees.
I asked to see one of their bags. He claimed he didn't have one. He then got on the phone again, and talked to his coworker to come and bring a bag. I thought this was all suspect. I'm single, so hard to get rid of these guys...
So the young man that was the initial sales pitch came over. I kept saying no. No 1 guy got on his phone and said we can give you the vaccum for $1,999.00. I asked if that included taxes. He said no, but got on the phone again... and said that would include the taxes.
He started filling out a "consumer credit release form". Wanted alot of information. I didn't like this. So fishy from the beginning. Again I aasked for a business card. No one has one. I asked for their phone number. They wouldn't give me one. They said there's a toll free number and call that number.
Under NO Conditions were I to call the Kirby Vaccum official Customer Service phone number.
I did not provide any personal information. I said forget it, and just GO!!!! They finally left after 3 painful hours. Aghhhh!!
As for the cleaning and shampoo. It was okay, but nothing to write home about.
They also told me they distribute the vaccums for all of BC and Alberta. I thought to myself, ha! Why? Because I know there is a vaccum shop in New Westminster that sells Kirby vaccums.
JUST SAY NOOOOO!!!
Cathy
Abbotsford, British Columbia
Canada
This report was posted on Ripoff Report on 03/31/2006 09:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rts-investments/kelowna-british-columbia/rts-investments-ripoff-company-goes-door-to-door-kelowna-british-columbia-184383. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
You must be kidding
AUTHOR: Sonny - (Canada)
SUBMITTED: Thursday, June 14, 2007
Just a thought. But I've been working for RTS for over a year. The person who has posted this report probably never working for the company for very long.
RTS is a fair equal opportunity business, who's intention is to help people to become successfull. I've made over 5000 for 11 days of work before.
They are positive people, who help other people. Your income is based on your own willingness to succeed. I've never made more money in my life.

#2 REBUTTAL Owner of company
Owner
AUTHOR: Michelle - (Canada)
SUBMITTED: Thursday, April 06, 2006
On behalf of RTS Investments we do apologize for the inconvenience of this matter. We are new to the Kelowna area, our ph # is 250-860-9477 and toll free 1-888-MY KIRBY (1-888-695-4729) and we are located on Springfield Rd in Kelowna.
As most direct sales companies do have a stigma attached to it as high pressure, we do strongly encourage the proper morals and ethics for our independent contractors to prevent this kind of behavior. As with any company unfortunately there is always someone who may misrepresent an entire firm. Most of the independent contractors at RTS Investments do car pull therefore they do travel throughout BC and AB as teams. For safety reasons, the owner of the vehicle will generally introduce themselves to the customer. We can definately have them carry business cards as this is how we do our word of mouth advertising. We do encourage constructive criticism in our organization.
In doing this advertising, when a customer does choose to purchase one of our products on a payment plan, a credit application is required for the finance companies we deal with. Unfortunately some of these questions are personal (ie. name/address/birth date/employer/landlord/etc.) just as it is when applying for a bank loan. We do assume it may come accross a little differently in a customer's home versus in a bank manager's office. Although Kirby's are only sold through direct sales this is the only way these independent contractors can do the proper paper work for comfortable payment plans for customer's who choose this method.
Otherwise we do take Visa/MC/Amex or personal cheques. The Kirby company was established in 1914 and any business who's been around for 92 years we find can only be around based on customer service. We do want what is best for our customer's and we will have to put more research in our independent contractors. Again RTS Investments do apologize for any inconvenience this may have incurred. Please feel free to call us at 1-888-695-4729.

#1 Author of original report
RTS Investments Does Not Exist
AUTHOR: Rose - (Canada)
SUBMITTED: Saturday, April 01, 2006
I've checked into different sources to find RTS Investment from Kelowna. Not to be found.
The 2 young men also play on your emotions (ie. guilt). Don't fall for this.
If you really want this particular vaccum/carpet cleaner, you can get it for way less elsewhere.


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