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Report: #175398

Complaint Review: Runde Auto Group - East Dubuque Illinois

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  • Reported By: Dyersville Iowa
  • Author Confirmed What's this?
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  • Runde Auto Group Hwy 35 East Dubuque, Illinois U.S.A.

Runde Auto Group ripoff East Dubuque Illinois

*UPDATE Employee: Runde Auto Group - Response

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Bought a used car that supposedly went through a safety check and had to be sent back a second time for a second safety check to fix a problem that was not fixed first time around. Came back after the second check and the problem was still not fixed.

We just had our car looked over after the first oil change and the break pads were shot and our machanic stated that they should not be this worn out after only 3000 miles and they should have been changed before we even purchased the car.

We called the company and asked for proof that the safety check had been completed or we wanted a refund for the brake pads. They told us they did not have to give us proof or a refund. From all they said to us I am wondering if they even check their vehicles over before handing them to a buyer. The brake pads are not the only other problems we have had with the car since purchacing it. Please beware when purchasing a car here. I recommend going somewhere else because they are very rude to their costumers after a sale is over.

Jason
Dyersville, Iowa
U.S.A.

This report was posted on Ripoff Report on 02/08/2006 05:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/runde-auto-group/east-dubuque-illinois/runde-auto-group-ripoff-east-dubuque-illinois-175398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Runde Auto Group - Response

AUTHOR: Ollis - (USA)

POSTED: Wednesday, September 30, 2009

Unfortunately we did not have the opportunity to try to make this right with the customer after he posted this as he did not leave a full name, phone number or email address for us to contact him back. However, we have many people in and out of Rundes everyday buying cars and driving away in them. Do they like them? Are they satisfied? Do the vehicles always meet the needs of the customers who purchase them? We genuinely hope so.


No one wants a dissatisfied customer. We know that our customers spend a great deal of thought as they should before making a vehicle purchase. And we want the end result to be a good one for our customers. We have had thousands of satisfied customers over the past few years and here is a sample of what some of them are saying about Runde Auto Group:


"We have been to several other dealerships and Runde blew everyone else out of the water especially with their knowledge about the vehicles and their selection of vehicles. We came to Rundes from four hours away and have never been more satisfied."


"Runde Chevrolet is "the only dealership." They go out of their way to take care of their customers' wants and needs. They know their jobs and we had a great salesman"


"The Runde sales staffs knowledge about the features of this car was superior to any other dealership I looked at for this car. Their product knowledge is outstanding."


"I want to give special thanks to the sales and finance people who stayed late the day we picked up our new Corvette."


"The fact that they were willing to hand me the keys to a vehicle that expensive is what sold me. Rob did an outstanding job in walking us though the process and followed up a week after the sale just to see how things were going. He did an excellent job"


"We were tickled pink with our new truck purchase. The folks at Runde made this transaction fun. I've never been more impressed with a dealership. We had been searching for a specific pick-up truck online and we looked from dealer to dealer to dealer all the way from here to Wisconsin. We sent in an inquiry on the truck and got a call back from Rob. We hashed it out over the phone with him and then drove up to pick up the truck. We hadnt heard of Runde Chevrolet before we found the truck on the internet, but were glad we did. We were very pleased with the deal and pleased with the service It was a smooth process and we couldnt be happier. I dont know how anything could have been better, from my perspective"


"I was very satisfied with Runde Auto Group. This was the first time I bought a vehicle where I felt that Iwasthe one that got the good deal."


"I have purchased a lot of new and used vehicles in my 64 years but, I have never been treated with as much respect and courtesy as I received from all the folks at Runde's. I will do all my service work at this dealership even though it's 35 miles from my home and there are several places in my town to have service work done. I have already and will continue to refer friends and family to Runde's."

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