Rush Industries, Inc. Deceptive Mailorder Practice Mineola New York

During the month of May, 2007, I ordered two veteran service ball caps. On June 11, 2007, my check was cashed. I allowed the usual four to six weeks for delivery but became worried and suspicious when I did not receive the order by mid-July, 2007.

Their website is a joke. I queried the status of my account and received a return e-mail advising me that "A Support Ticket Opened" on July 28, 2007. I responded three times to that support ticket but received not one response on any of those occasions. I feel the support ticket process is simply a veiled attempt to appease the customer who has a complaint without actually having to act upon it.

I penned a letter on April 16, 2008, but have not received a response (perhaps it is too early to expect one). As a retired, disabled veteran I am a member of virtually every veteran's organization; I fully intend to notify all the publishers of their magazines/newsletters of the deceptive practices of Rush Industries, Inc.

Their company name certainly does not reflect their service.

Robert
North Richland Hills, Texas
U.S.A.