Russ Darrow Toyota - West Bend Russ Darrow Toyota's service manager ( John lausten) ripped me off West Bend Wisconsin

Both of you (Karl excluded) are right. As a tech, I have seen non-factory scan tools read codes incorrectly. So if you want a shop or dealer to know what is wrong with you car for sure the diagnosis it. Now with Toyota 95-99% of the time it is a bad O2 sensor. So how would they Diagnosis it?? First they would ohm it if that was good they would then check the fuse then check for voltage at the connector then they check for voltage leaving the ECM then all grounds for the ECM and then it would be an ECM. I have seen Rats chew the wires for the o2 sensor. This is why you pay an hour for diagnosis some times it is an hour some times it is 5 minutes some times it is 2 hours.

The sensor is about 200 dollars' and before you say it is all dealer mark up the dealer gets the sensors for about 120-150 you can go to auto zone and get one for 20 dollars' but I would not trust it. I do not believe in after market unless you are altering the car. You probably paid about 1.0-1.5hr labor+ diag and you get your total.

YOU WERE NOT RIPPED OFF just about normal price for a dealer. If you did not want them to diagnose you could have gone to Joe's shop down the road and told them what to do. Yes, timing belts do wear out. You should get them replaced baste on Mileage and TIME (It is rubber and is affected by old age)

Karl you are still are not helping you are just being a wind bag

'SLUDGE POEM 2' was posted here at RipoffReport.com the President of Toyota, Katsuaki Watanabe, was REMOVED from his position as President of Toyota.

Mr. Lausten

As I stated before,"They told me the code P1155 came up which is Air fuel sensor heater circuit(bank #2 sensor # 1)." I believe this states a specific sensor.

Also I did take my van to another service place that ran a test for free that came up with the same code P1155 and charged me $ 239.94 for the repair not $ 411.09.

All said and done I think most people would feel ripped off.

"frank" brought the vehicle in because he took the vehicle to auto zone. They gave him a generic code for an oxygen sensor. There are several oxygen sensors on that vehicle hence why "frank" did not perform the "easy" repair himself that he described in his original posting. "Frank" nor Auto Zone knew which oxygen sensor failed or if it was a convertor that had failed. In order to figure that out you have to have a bit more advanced diagnostic equipment than what was provided at auto zone. The technician also has to perform manual electrical (volts, olms, etc) diagnosis with a fluke meter to determine exactly which sensor has failed and why. Having explained this all to "Frank" (I can publish his real name as he did ours if you would like) prior to us looking at the vehicle and also having him sign for the dollar amount it would cost to determine the exact problem (I have the legal document which he signed prior to the repair), I do not really understand how this was a "ripoff". He came in for a service, we performed the request service he verbally requested and signed off on for his written approval, in turn we, as a business, collected for the service rendered. In the United States, people and places of business do charge for repairs and/or time spent remedying a consumer problem on a product. I know it is a very strange concept but I am certain that "Frank" goes to his place of employment and gets compensated for a work he does in a given day. Why should any other business or person be any different.