Report: #1378144

Complaint Review: RV WORLD, YUMA

  • Submitted: Fri, June 09, 2017
  • Updated: Fri, June 09, 2017
  • Reported By: POed — wellton Arizona USA
    5875 Gila Ridge Rd
    Yuma, Arizona

RV WORLD, YUMA Attempted to push back warranty repairs until after warranty period expired so we would have to pay for repairs. When we insisted on the repairs they did the worst job possible . Every thing they fixed broke again when we got the motor home back Yuma Arizona

*Consumer Comment: RV dealer inside information

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As a background we are seasonal visitors to the Yuma area.   We live fulltime in our motor home. In May we decided to buy a motor home fron RV World. Being a new coach it soon needed repairs.  I took it to the dealer and they supposedly made the repars, but as soon as I got home  I found they had not repaired it. I returned it to the dealer, but was told they were swamped and could not fix it.  I explained the we were seasonal and had stayed our six month limit. I was told not to worry the repairs could be made when I returned.

We returned in Jan 2016 and I contacted the dealer. I was told thei next available appointment  would not be until March, 28th. On March 27th my wife called and asked what time to bring it in. She was told they did not have us on the schedule, and the next available opening was May 1st.

By now several more thing needed repair. We were told they could do the work in one day, i I knew this wasn't possible so I arranged for a motel for that night, As expected they repairs were not completed. I told the service manager  that if they needed to keep it longer to pleases call me so I could keep the room. THEY KEPT THE COACH FOR 5 DAYS, and at no time called us.

It took calling and insisting we get the coach back, Everything they repaired broke again within two days after getting the coach back. The "repairs' were completed on May 6th, a week before our warranty expired.It is obvious that to take it back will result inour paying for the work because we left Yuma, instead of staying and having the work done

This report was posted on Ripoff Report on 06/09/2017 02:33 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

RV dealer inside information

AUTHOR: Auto dealer fraud Investigator - (USA)

 I'm sorry that you're pissed off I totally understand where you're coming from but let me tell you something about the RV industry most RV dealerships it's not about customer service in the service department it has nothing to do with that .It's all about sales they just want to sell they do not worry about repairs. most RV dealerships could care less about pre-delivery inspections .they don't give a crap whether your coach works properly or not they only care about you buying something from them and going away. Mini RV dealerships are run by a bunch of gypsies seasonal people that come during the season and sell you coaches and then leave when the party is over. there is no commitment. RV dealerships get paid by the manufacturers to do pre-delivery inspections hopefully before they put it on the lot for sale. You would think that they would want to check it out completely to make sure everything works so you get a first class first impression about the new coach that you bought but that's not the deal. They will tell you to take your new coach for a Shakedown Cruise to make sure everything works well. it's their responsibility to make sure everything works before they put it on the lot for sale especially new ones. They will bill you for repairs in mini RV dealerships but they won't do the repairs many times because they don't have the parts and they don't want your coach sitting in their parking lot hugging a bunch of space and they not make any money during the time your coach is sitting in the parking lot so they want rid of it. I used to work for an RV dealership and I was paid to do pre-delivery inspections on every coach before it was placed on the lot for sale. most RV dealerships refuse to pay their technicians to pre-delivery inspect all coaches before they're put on a lot they don't want to spend the money so you have to deal with a broken down piece of crap until you find a dealership that's willing to fix it correctly and those dealerships are extremely hard to find. And I'm sure that many RV dealerships refuse to do a LP gas system leak check because their mechanics do not know what they're doing so that means you get to ride around in a coach that might have an LP gas leak and never know it until it explodes. I encourage everyone before you sign the dotted line to buy a motorhome ask the dealership to show you a copy of the pre-delivery inspection checklist also ask them to show you a copy of the documents where they leak check the LP gas system to make sure that it does not leak. If they refuse to show you this documentation you need to get off your fat a** and leave the dealership right away otherwise you're asking to be screwed

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