rvrents.net rv rent Bait and Swtich, Excessive fee's and penalty's Vista California

There is a reason they are the cheapest place to rent in San Diego.  They are 100% untrustworthy and manipulative.  

We rented a 31' Granite Ridge RV for Burning Man, the RV was used only in the desert and we spent 5 hours cleaning it and washing it prior to returning it to the Rental Facility.  We were told by Roxanne who was the Sale Manager that we could keep it till Tuesday since it was Labor Day weekend and they were closed on Monday.

When we returned the RV they charged us a cleaning fee of $330 dollars (3 hours at $110 hr) to clean Grass from the carpets and bed (We were no-where near grass the entire week) they charged us for a broken generator knob (Our generator had no knob, it had a switch which worked just fine).

Roxanne also informed us that due to the holiday weekend we could keep the RV till Tuesday, I pointed out to her that our contract said otherwise and she said "I have your contract in front of me and it say's Tuesday"  when we returned it on Monday they had charged us 1 additional day.  I spoke with Roxanne about this and she said "Maybe I mixed up your RV with another one, it was a busy week.  But you will need to pay the additional days I am sorry you were confused".  I was not confused, you said it would be fine to return on Tuesday and that you were looking at our "contract" which showed that.  Have some courtesy towards your customers and admit you told them bad information and drop you additional fee's.   

Owner charges $85 dollars to drive out to his RV lot if you return the RV Before or After hours, we informed him that we were returning it on Monday Morning and he drove out on Sunday forgetting that we had just spoken to him about Monday.  He is charging an additional $170 for his "time and effort" in coming out on Sunday accidentally and also for coming out on Monday.  

They have terrible customer service and if they have been in business for 20 years like they claim then I am utterly shocked as to how that is possible.