Complaint Review: Saddleback Leather - Fort Worth Texas
- Saddleback Leather 5500 Egg Farm Road, #820 Fort Worth, Texas USA
- Phone: 210-858-5210
- Web: http://www.saddlebackleather.com/
- Category: Clothing Stores
Saddleback Leather, Love41 Low Quality,Failed Return, Unresponsive, Poor Customer Service, Poor Value Fort Worth Texas
*Author of original report: Follow-up Report - Issue Addressed
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I purchased about 15 items from Saddleback Leather over the last couple of months, generally of good quality from a company that seemed to be interested in doing good in the world.
Boy was I wrong. When one of the items turned out to be defective (the handle of the bag was sewn severely off to one side), I asked to return it. I asked them for an update a week later, then another week later, and after a third request for the RMA, they made the determination that nothing was wrong with their work. I would love to post a photo of the defective product. It's an embarasment to a company that purports to produce leather goods of the highest quality. I can't imagine that my bag is really up to their quality standards. Maybe it is. But if my bag meets their quality standards, then Saddleback Leather isn't the same league as comparably priced leather goods.
I've bought enough stuff Saddleback Leather that they should treat me like family. I've invested in their mission and employees substantially. Instead, their ultimate reasponse to asking them to replace their defective bag was that I could probably still sell it on Ebay or Facebook (I assume they meant Amazon, maybe!).
This is a company pretending to do the Lord's work, but it's a wolf in sheep's clothing. I suspect that this is a company that does the right thing only as a last resort.
This report was posted on Ripoff Report on 10/05/2016 06:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/saddleback-leather/fort-worth-texas-76244/saddleback-leather-love41-low-qualityfailed-return-unresponsive-poor-customer-service-1331825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 Author of original report
Follow-up Report - Issue Addressed
AUTHOR: - ()
SUBMITTED: Monday, June 12, 2017
Saddleback Leather has responded to my complaint and apologized for the incident. They have made it right, and I am satisfied. I have since this report dealt with them many times, and I have been impressed on each occasion. Every company and person makes mistakes, but Saddleback Leather apologized and satisfied me with their subsequent actions that they regret the incident. I am still a customer of theirs and love their products.
Advertisers above have met our
strict standards for business conduct.