Safari Moving And Storage Safari IS A RIPOFF LIED AND DECEIVE San Jose California

The Safari moving company RIPPED me off. Before I called and gave them my business to move from Milpitas, California to Streamwood Illinois I tried to check them out with the Better Business Bureau. Unfortunately, on the week of 10/04/04 the Better Business Bureau was updating the safari moving company's record so all I got was "This company's record is being updated, please check back other time" So, I called Safari and asked them if there was a reason why the Bettere Business Bureau was updating their records and was it becasue of a complaint... they assure me that it was not a complaint but that every 6 months the Better Business Bureau updates their system.

Anyhow, so I went ahead and trusted them on 10/05/04. I called and spoke to Isai and she quoted me the move from Milpitas, Ca. to Streamwood, IL. for a total of $978.00 at a total of 1150lbs at 0.85 cents a lbs. I agreed and schedule a pickup time which was Saturday 10/09/04 between 4-6. I then booked my flight after work for Friday 10/08/04 from Chicago back to California to take care of the moving and to let them into storage to pick up our stuff.

I arrived on Friday 10/08/04 at night. A guy name Keef or Keith from Safari Moving then called me at 5pm on Friday 10/08/04 and said that they can't pick up my stuff on Saturday 10/09/04 like they had promised between 4-6pm and can only pick it up between 8-10am (that only leaves me a couple of hours since I just got off the plane. SO the next morning they came and said that all my PC and computer must need a special box and the box I had was not good enough. I had to purchase 4 of their so call special box for $54.99 EACH! Besides that the mattress cover I got was also not good enough so I had to purchase 2 of their mattress cover for $11.99 EACH! (on the quote said that king/queen mattress cover are $7.99 each!)

Since I had to purchase their so call SPECIAL BOX I wanted to leave some stuff behind and they said that it has to be a minium of 1100lbs. THAT WAS NOT ON MY CONTRACT! On my contract it said that "Total cost will based on actual weight!" NOTHING REGARDING ANY MINIUM WEIGHT THAT HAD TO BE !So, now I have to pay an extra $237 for their so call special boxes and covers! I called the company on the following Monday 10/11/04 and complain.

I spoke to Diane at Safari Moving and she assure me that she will try and resolve the issue for me next morning (10/12/04) she did not call me back at all. I actually had to call her back everyday for the rest of the week. Finally, she calls me back on Thurday 10/14/04 and told that they will take off $8 off for charging me $11.99 each for the 2 covers which on the quote had the price of $7.99 that I had to purchase at $11.99 each but the rest they will not take out!

I don't understand why I had to purchase all these so call special boxes and covers. I have the right to refuse them and use my own materials... they should of make me sign a waiver stating that they reccommend me to use their so call special material and if I refuse then it's not their reponsibiity if something happens to the stuff! Instead, they said if I don't purchase their special boxes and covers then they will refuse to load my stuff for moving!

They intentionally, change the times knowing that I don't have the time to pack my stuff and intentionally made me purchase their materials for extra costs! And Lied to me that I my stuff had to be a minium of 1100lbs. (COMPLETELY OPPOSITE OF WHAT WAS ON THE QUOTE!). EVERYBODY PLEASE BEWARE OF THIS RIP OF COMPANY

Regards

Thuy
Streamwood, Illinois
U.S.A.

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