Safe Home Securities Auto-renew contract scam, Internet

In January 2012 I was contacted by Stephen Neubert, a representative from Safe Home Securities.  Stephen was "just checking in" with me and making sure I was happy with my alarm service with Safe Home Securities.  I told Stephen that I had had some problems with my system, a system that I paid close to $3,000 for 5 years prior.  He said he would send me out a manual for my system and then he asked me to sign a renewal contract.

I asked him if I could keep paying month-to-month rather than renewing my contract with Safe Home Securities and he would not answer the question directly, although he kept saying that he wanted to make sure my house with protected.  Whatever.

After doing some due diligence with other alarm companies, I found a service that would charge me $5.95 per month rather than the $30 per month that I was being charged by Safe Home Securities.  I signed up for the alternative service and emailed Stephen that I wanted to discontinue my service with Safe Home and to please send me my final invoice. 

I then received a phone call from Tracy from Safe Home Securities collection department stating that they had received my notice to terminate service.  She informed me that my contract had auto-renewed back in December 2011 and that I had to fulfill the remainder of my contract.  I asked her why Stephen had asked me to sign a new contact if my contract had auto-renewed and she had no answer for this.

Now, Safe Home Securities continues to harass me with phone calls looking for me to pay the remainder of my contract, which I never signed up for.

If you are looking for a house alarm, my advice is to stay away from Safe Home Securities.  There are plenty of services out there which will charge you far less to install a system and monitor it on a monthly basis.  Many have no contract at all, which makes sense, especially if you are paying for the equipment costs out-of-pocket.