safe soft solutions aaron manager they bill you in advance automatically... when we got the invoice, we called that day and simply asked for a refund.. once they bill you they don't refund.. HOW UNETHICAL!!! We have never dealt with a Internet

I almost had to laugh when I read the rebuttal. After all their machinations to try to explain their service, all I was saying and the bottom line remains, they charge you a month in advance and if you do not call in within 7 days before the month is up, they will charge you and SIMPLY NOT REFUND!!!

I want others to speak up against this unethical behavior. I know there are plenty of others that have been told about "the policy" of not refunding. I have been around a lot of business and was shocked when I asked for a refund and they said it was not their policy.

I would have found it amusing to read about all the ridiculuous rebutalls, but the bottom line is they are dreadfully unscrupulous. We have never had to complain about something like this because it doesn't exist that much.

Bottom line.. they don't refund!!! The only reason they have gotten away with this is most people will just let it go. I urge people to take a stand against a company that tells you about all "their services" that they can't refund. How perverse and almost frightening that a company is allowed to operate this way.

We have not yet explained this to the AG, but will next weeek,, and once again I implore people to step up with their stories about being refused a refund by this company.

For starters, this report failed to mention that our service is sold on a flat monthly rate for unlimited usage.  This includes all sorts of services along with unlimited local and long distance calls.  Its not simply Phone Service as expressed.  We distribute hosted contact center solutions that enable agents to place calls using data uploaded to a customer relationship management system.  The solution is fully web hosted on our servers in our co-location center and besides the hardware we supply, the service utilizes multiple other systems to maintain high quality service and up-time.  24-hour monitoring and maintenance of technology as well as customer telephone support are also part of the services included.  So his claim "we do not have costs" is totally false.  Anyone with knowledge of technology knows this but obviously this customer does not.

Per customer, they claim we sold them "Phone Service" which is not accurate. Above I explained in greater detail what exactly was purchased to put things into perspective.

Due to overhead costs associated with the service, we require customers to prepay one month in advance. Customers are all given a 100% free trial before a single dollar or commitment is given to us. We don't request or require anything from the customer to receive the free trial offer. When they decide the solution is right for them, they activate service by purchasing the first month service and also agreeing to be automatically charged on a monthly basis while the account remains active.  If he would have used the system 5 or ten times as much as others, would it be ok for us to charge him more money? Of course not, just the same his claim that he only used it for 2 weeks and wanted a refund cannot apply either.

We require customers to provide us with a written cancellation no less than seven days prior to the services monthly expiration date. Seven days...we are not asking for much, just enough time to anticipate and forecast the resources needed for the following months service. This customer signed and agreed to this before we billed him.  He also initialed a specific section on a single page authorization form listed in bold and in all caps, that states "I CERTIFY THAT I HAVE READ AND UNDERSTAND I WILL BE AUTOMATICALLY CHARGED THE RATE LISTED ABOVE FOR ALL ACTIVATED USERS". In fact, just above this section, also bold, and underlined, it explains the users must be canceled no less than 7 days prior to the expiration date.  Knowing that according to the agreement signed, the customer is not due anything whatsoever, we offered them a credit for the full amount in question. That was totally unacceptable for them and all they wanted to hear was they were getting a refund. Nothing else would satisfy them. For someone that is attempting to sound intelligent and In the know why didnt they cancel service when they stopped using it 2 weeks prior? They had more than enough time as pointed out.

To further express the intent of this customers report, we spoke to them on the phone and was given an ultimatum "If you don't refund me, I will go to the BBB, ripoff report, and post negative reports about your company all over the internet. They said "The $400 is not worth what I am going to do to you".  Since we do not respond to such extortionists threats, they made good on their promise of publicizing false accusations.

Furthermore, this customer posted a false BBB report.  They also posted two separate rip off reports using two different addresses in an attempt to further exploit this consumer reporting service giving the illusion that more consumers are complaining about the same problem.  Both reports are from the same customer trying to falsify claims and attack our good name.

For the record, weve been in business for many years and our BBB report reflects one customer which is the same one making this report.  We go out of our way constantly to satisfy customers and pride ourselves on superior customer service.

If anyone would like to discuss this matter in greater detail, feel free to contact our office directly  888-456-5454.