Safe Touch Tallahassee Won't Let you Cancel!!! Tallahassee Florida

Safe Touch will not allow me to cancel my contract.  I am in a financial hardship and called Safe Touch to get information on cancelling my account.  I was told to send a letter of cancellation.  I sent the letter in June and never heard anything back.  I called back in July and was told they received the letter and it would take 2-3 months for payments to stop being drafted out of my account.  Two months later, payments are still being drafted out of my account so I called to check the status of the cancellation.  I am not being told I can not cancel my account and I have to keep the contract until 2017. 

I am very dissatisfied.  I feel like I was misled when I called and was told it would only be 2-3 months before the payments would stop being drafted.  They left me under the impression that my account was being cancelled.

I asked to speak with a supervisor and I was told they were on another called.  I asked to hold and I was told no.  They are supposed to call me back in 24/48 hours....which I doubt they will.  I am very unhappy and I will post this story everywhere in hopes that no one else will fall for their shady business practices!!!