Complaint Review: SAFE WHOLESALE.COM - Internet
SAFE WHOLESALE.COM TIM MURPHY-708-669-1237. DID NOT SEND WHAT I ORDERED; WOULD NOT RETURN MY CALLS FOR 3 DAYS; FLAT OUT LIED TO ME WHEN I DID GET TO TALK TO HIM, Internet
*Author of original report: CORRECT E-MAIL IS saferwholesale.com
I ordered and paid (by debit card) for a leather recliner on 3/27/2012. Paid extra for shipping and was told by the telephone customer service that I would receive my recliner in 9 days. I did not hear anything else until I got a voice mail from tim murphy:708-669-1237 on 4-13-2012 and he stated he had some bad news and some good news and to just call him.
I did this on 4/16/2012 and 4/17/2012 leaving multiple verbal messages at 708-669-1237. I also called the customer service number@866-606-3991 who said that I needed to talk to TIM MURPHY. I finally get a response in which tim murphy explains over the phone that the recliner I ordered on 3-27-12 was not availiable and he could send me an e-mail of comparable recliners that I could chose from--he called it "upgrade to".
saferwholesale.com has had MY MONEY for 21 DAYS...AND NOW THEY CONTACT ME TO TELL ME THEY DO NOT HAVE WHAT I PAID FOR?????? Can you believe that? IT IS TRUE. I graciously agreed to the e-mail to see what tim murphy was going to offer me . NO E-MAIL CAME. He stated he would have an e-mail to me within hours--NOTHING.
I called his number 4-18-2012 and asked to speak to his supervisor due to the above. ASHLEY COLEMAN answered the phone and said he did NOT have a supervisor;then I asked the name of his supervisor and she stated it was through customer service. When I refused to accepted this and insisted she let me speak to his supervisor and threatened legal action; did she finally let me speak to Tim Murphy. I told him I did not want to argue--I just wanted my money put back into my bank account--"100% of it"--I said. He ignored me and said "did you get my e-mail?".
I said 'no' I did not. He started to say somethiing about "our policy for returning money". I interrupted him and told him--"you did not have what I ordered; I want ALL of my money back ,TODAY,in my bank account. He wanted too discuss--I insisted upon 100% money returned. tim murphy finally agreed to this but stated "it will take 3-5 business days to get returned to your account"; now, will you not put any legal action on me(company)?
I said I'll be waiting for my money in my bank account--then we can talk about that!!! 20 days I waited for a product and /or communication that they did NOT even have what I ordered!!
This report was posted on Ripoff Report on 04/18/2012 10:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/safe-wholesalecom/internet/safe-wholesalecom-tim-murphy-708-669-1237-did-not-send-what-i-ordered-would-not-return-870399. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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