Complaint Review: Safelite Autoglass - Virginia Beach Virginia
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Safelite Autoglass Recently installed my window then it fell off. Virginia Beach, Virginia
*UPDATE Employee: Customer Advocates at Safelite
*General Comment: You are dealing with an independent
Show customers why they should trust your business over your competitors...
I had Safelite repair a window in my van that had been busted. Yet not a month later, I was about to take my brother to work and discovered the window was falling off.
I tried to get ahold of Safelite to have them come out and fix it. But it seems that they are not open on the weekend and have no answering machine to speak of.
I have never in my life felt as if a company was truly and completely unreliable. Now I feel that these people need to be reported and people warned about their complete lack of professionalism.
My brother could have fixed it better and he's a moron. That of course is being nice.
This report was posted on Ripoff Report on 02/21/2010 02:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/safelite-autoglass/virginia-beach-virginia-23455/safelite-autoglass-recently-installed-my-window-then-it-fell-off-virginia-beach-virgin-572777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Customer Advocates at Safelite
AUTHOR: safelite - (United States of America)
SUBMITTED: Tuesday, February 23, 2010
I'm sorry to hear that you were unable to contact anyone at the local office. Our customer advocates would like to speak with you to address this issue and do what we can to rectify it to your satisfaction. Please call 800-835-2257 at your earliest convenience. We take great pride in our materials, installation techniques and customer service. If we were at fault, we will work with you to make things right. Thank you.
#1 General Comment
You are dealing with an independent
AUTHOR: Inspector - (USA)
SUBMITTED: Monday, February 22, 2010
I recently had a windshield replaced by Safelite and the service was excellent. the windshield is performing perfectly even in ice and snow here in northeast Pa.
Your window was replaced by an independent dealer and should be reported to Safelite.
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