Complaint Review: SafeWater Softeners - Fayetteville Arkansas
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- Author Confirmed
- SafeWater Softeners 2343 Sweetbriar, Fayetteville, Arkansas U.S.A.
- Phone: 479-527-6368
- Web:
- Category: Plumbing
SafeWater Softeners CATALYTIC NO-SALT WATER SOFTENER DOES NOT WORK REFUND PROMISE BROKEN Fayetteville Arkansas
*Consumer Comment: I disagree, the product works well
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I purchased SafeWater softener from SafeWater Softeners, LLC in late 2005. I installed the unit and it seemed to work for a while. After the unit had been installed for about a year or so, I noticed that the unit was not working as advertised (scale was forming on our dishwasher and water pressure in my home was decreasing). In late 2007, I contacted this company regarding the water issue to inquire as to whether or not the unit would require maintenance. I was advised that the unit was maintenance free and that I should check other elements of the water system in the house. By Summer of 2008, water pressure in the house dropped to nearly zero for hot water and I had to hire a technician to address the issue. He found that our oil-fired hot water heater was choked with lime scale and that it could not heat water well and that water could not easily pass through the heater. The scale in the heater was something that the SafeWater softener was specifically supposed to remove. I had to replace the hot water heater (a $600 job) and I also had to install a conventional water softening system (a $2000 job) to address the issues with our water (moderate hardness). In order to have the new softener installed, I removed the SafeWater softener and I also contacted SafeWater Softeners, LLC regarding the problem. I explained what happened and requested that I receive a refund for the unit I purchased from them. In August, 2008, I was told to return the unit to SafeWater Softeners, LLC in Arkansas and that I would receive a refund. I returned the unit as directed (and at my own expense of $25) and contacted the company regarding the refund. Again, I was told that I would receive a refund, but still no refund was actually made. Even after pursuing the issue with the BBB and receiving additional promises that the refund would be sent, I never received the refund. SafeWater Softeners took my money and they got their "softener" back at my expense.
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This report was posted on Ripoff Report on 08/10/2009 08:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/safewater-softeners/fayetteville-arkansas-72703/safewater-softeners-catalytic-no-salt-water-softener-does-not-work-refund-promise-broken-f-478027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
I disagree, the product works well
AUTHOR: Ron Z - (United States of America)
SUBMITTED: Tuesday, January 25, 2011
I have a safewater softner, more than six years of use. Works very well. My first question is "did the individual with the complaint install a prefilter along side his safewater conditioner?" Without a prefilter (such as Omni-the one recommended by the company) I could see how the system may not be able to do the job after a few years.
Did the water come from a private well or public? If it was from a private and the depth of the well was 50' or less and the well was within 500' of where animals were fed and housed, there could be contaminates (especially high magnesium levels) that could make the unit less effective.
Finally, what is the hardness level of the water?
All these factors play a role in the effectiveness of the product. I am very impressed with the performance of Safewater Conditioner and plan to install one in my new home.
As far as how the company treated him I cannot comment. It doesn't sound like they did a very good job at customer relations.
I monitor my water with an ERG meter. The water that does not pass through the Safewater conditioner averages readings of 750 to 900. After it passes through the conditioner the readings average 325-350. It clearly improves the quality of water.
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