saks fifth avenue Fraudulent claim that my wife sent back damaged clothing new york new york

My wife purchased 3 dresses from Saks 5th Ave NYC. Within an hour of the sale, she contacted, let’s call him Chris the commissioned salesperson @SaksNYC, to cancel one Prada dress from the order. Chris, replied that he cannot remove it as ‘it is already at shipping’.  

Upon receipt of the dress, my wife immediately asked for a return courier label, but Chris, the commissioned salesperson, ignored various messages and only sent the label 5 days later. My wife then sent back the dress and expected full credit.  Chapter should have been closed. 

Unfortunately, 3 weeks after returning the respective dress, we received notice from Chris, the commissioned salesperson, that Prada/Saks refuses to credit us the $3,200 for the dress as ‘it is damaged’. 

Now looking at the history, my wife canceled the dress the same day, never wore the actual dress and immediately requested a return label.  Chris, the commissioned salesperson, on the other hand insisted on sending the dress, delayed issuing a return label and had possession of the dress for 3 weeks (who knows how many people handled the dress during this term) before notifying us of a rejection of the return. 

That is does fraud 101. On top of all this,  Saks/Prada then sent the dress back to us in a box that looked like it went thru a tumble dryer. 

My recommendation is that everyone thinks three times before purchasing items from Saks/Prada. The NYC store may have the prestigious 5th Avenue in their name, but they run their operation like a Shuk vendor. I also learned that this is not an isolated incident, as others went thru similar cases.  

Thankfully, I have texts of all the exchanges as well as pictures of the damaged box sent by Saks.