Saks fifth avenue Dishonest customer service Nationwide

I bought a pair of jeans via online, I returned them. It had been couple weeks so i tracked the package which stated the company received them back june 23.

I chatted via online chat, they stated the jeans went to a store and gave me the number for the store. I called the store and spoke with a man who said he saw the return and would credit me in a 1/2 hour. Several days passed and no credit so i called the store back and they gave me another stores number they said the jeans went there and their was no evidence of this man giving me a credit.

i called the second store and they said to call the online store where i initially made the purchase, again after multiple chats on the chat service i decided to call. I spoke with someone who said they would personally take care of the matter. So today i called to follow up with that customer service person who was not available and the customer service woman said they sent the jeans back to me because they were worn with a stain.

i never wore the item and there was no stain on them when I sent them back. They have been rude and dishonest with me