Sallie Mae Financing, Servicing SLM ripoff POOR CUSTOMER SERVICE, CONFLICTING INFORMATION, INCREASING INTEREST RATES, NO ONE WILL GIVE A STRAIGHT ANSWER Wilkes - Barre Pennsylvania

To my suprise, Sallie Mae has been improving there customer service. The last 2 times I called, I spoke with someone who seemed to actually care about the person they were talking to. They answered my questions in a polite, professional manner.

What was even better is the fact I didn't wait on the phone for 20 minutes before talking to someone. My loans are finally straightened out after trying to discuss with them what the original problems were.

I finally received a letter from Sallie Mae (within a week after I asked them for it) regarding how my payements were being applied to the loan. They gave me a detailed list of what payments were going to the princeable amount.

One thing to note, I still wouldn't recommend private loans. What is still happening to mine is the interest rate changes according to the prime rate in the Wall Street journal. Nothing I can do about it now, just try and pay it off as soon as I can.

Note, the minimum payment is the same every month, so I am assuming there will be a balloon interest payment to pay off at the end of the loan. A hard lesson learned. And that is why I want people to understand to read the fine print, ask for the disclosure note up front before you sign the dotted line. Ask for alternative finanical aid lenders to find out what the competition is offering.

To my suprise, Sallie Mae has been improving there customer service. The last 2 times I called, I spoke with someone who seemed to actually care about the person they were talking to. They answered my questions in a polite, professional manner.

What was even better is the fact I didn't wait on the phone for 20 minutes before talking to someone. My loans are finally straightened out after trying to discuss with them what the original problems were.

I finally received a letter from Sallie Mae (within a week after I asked them for it) regarding how my payements were being applied to the loan. They gave me a detailed list of what payments were going to the princeable amount.

One thing to note, I still wouldn't recommend private loans. What is still happening to mine is the interest rate changes according to the prime rate in the Wall Street journal. Nothing I can do about it now, just try and pay it off as soon as I can.

Note, the minimum payment is the same every month, so I am assuming there will be a balloon interest payment to pay off at the end of the loan. A hard lesson learned. And that is why I want people to understand to read the fine print, ask for the disclosure note up front before you sign the dotted line. Ask for alternative finanical aid lenders to find out what the competition is offering.

To my suprise, Sallie Mae has been improving there customer service. The last 2 times I called, I spoke with someone who seemed to actually care about the person they were talking to. They answered my questions in a polite, professional manner.

What was even better is the fact I didn't wait on the phone for 20 minutes before talking to someone. My loans are finally straightened out after trying to discuss with them what the original problems were.

I finally received a letter from Sallie Mae (within a week after I asked them for it) regarding how my payements were being applied to the loan. They gave me a detailed list of what payments were going to the princeable amount.

One thing to note, I still wouldn't recommend private loans. What is still happening to mine is the interest rate changes according to the prime rate in the Wall Street journal. Nothing I can do about it now, just try and pay it off as soon as I can.

Note, the minimum payment is the same every month, so I am assuming there will be a balloon interest payment to pay off at the end of the loan. A hard lesson learned. And that is why I want people to understand to read the fine print, ask for the disclosure note up front before you sign the dotted line. Ask for alternative finanical aid lenders to find out what the competition is offering.

To my suprise, Sallie Mae has been improving there customer service. The last 2 times I called, I spoke with someone who seemed to actually care about the person they were talking to. They answered my questions in a polite, professional manner.

What was even better is the fact I didn't wait on the phone for 20 minutes before talking to someone. My loans are finally straightened out after trying to discuss with them what the original problems were.

I finally received a letter from Sallie Mae (within a week after I asked them for it) regarding how my payements were being applied to the loan. They gave me a detailed list of what payments were going to the princeable amount.

One thing to note, I still wouldn't recommend private loans. What is still happening to mine is the interest rate changes according to the prime rate in the Wall Street journal. Nothing I can do about it now, just try and pay it off as soon as I can.

Note, the minimum payment is the same every month, so I am assuming there will be a balloon interest payment to pay off at the end of the loan. A hard lesson learned. And that is why I want people to understand to read the fine print, ask for the disclosure note up front before you sign the dotted line. Ask for alternative finanical aid lenders to find out what the competition is offering.

Sallie Mae is still increasing my interest rate. I had checked my promisary note and I believe it does say capped at 8.25%. I am going to double check to make sure there is no other fine print I am not aware of. Sallie Mae raised my interest rate to 8.50% this month. I was making some progress in the loan by making payments on time. But now it feels like it will be years before I can pay it off. But I am trying.

Make sure to read your statements completely. The terms always seem to be changing and I am going to try and prove Sallie Mae is messing with my account. Once I have my proof I am going to the Department of Education and complain. I will no longer call Sallie Mae. I will be writing letters so I have proof. Every time I make a payment I copy every thing including the check with the statement. Sallie Mae does every thing electronically now. So if you have a dispute in payment you better have proof.

I have had the same problems with Sallie Mae, almost exactly!!

I was wondering if you had found out any additional information regarding this matter!! I am also in desperate need of a solution!
Thanks!