Salvia Extracts SalviaExtracts.com, Internet

Hi,

I noticed your post regarding not being able to get a hold of us. We do apologize for this inconvenience, our number is legitimate however and does work. This is a very small business and this industry is small and with limited ressources and we do not hire a full time customer service agent in fact we have less then 5 employees working for us. Just because its not viable to do so and the call volume is anywhere from 5-7 calls a day and does not warrant hiring a full time employee to answer 5 calls a day.

We do however respond to your e-mails, in some cases your email may get lost in our inbox or forgotten in the rarest of occasion when we take a leave (i.e. go on holidays which we did in October). Feel free to contact me directly at sean(at)salviaextracts(dot)com with your question and I will make it my priority to respond to you.  Note: Our product known as Afghan which may or may not have been the product you were trying to buy was out of stock and that month and has been for some time due to some production issues. 

We have worked in an automated email response system that will in future hopefully resolve and automate a lot of our customer service issues. Such as notifying our clients when products are back ordered or out of stock and offer alternatives. 

Effectively immediately we have altered our call-in hours to Saturday and Sunday only. We will resume weekday phone once we can work something out that makes sense financially. 

Again our apologize for the lack of response on your email queries. 

I am keeping this thread updated since they do not respond to emails or have a working number. I have order twice from them with incident. The 3rd time I ordered they have charged my credit card ( over 200 dollars) but have not shipped my order yet. It's been 2 days and I have emailed  them 3 times without a response. I will give them one more day to respond or I will stop payment on my last order and file a complaint with the Better Business Bureau in California.If the owner, Sean, is reading this, RESPOND TO YOUR CUSTOMERS EMAILS and ship my order. Either their customer service is a disgrace or salviaextracts.com is a scam. I will update this thread in a day.  

Although salviaextracts.com never returned my emails and they still don't have a working number, my dealings with them were without incident. I got exactly what I paid for. My shipment was on time and their product is excellent. I will order from them again, but I am concerned that they can't be contacted. So, to be fair, everything was great from salviaextracts.com but the fact they never returned my emails or have a working number.I will continue to update this thread as I place new orders.

salviaextracts.com may be a scam? Their phone number is out of service and they do not respond to emails. The person who claims to represent salviaextracts.com posted a rebuttal with contact information that is not legitimate. After researching their site, I found that the owner has gone around the internet placing fake reviews for their site. It's not a fact that is site is a scam as of yet, but the evidence is leading to that conclusion. If the owner of salviaextracts wants to post legitimate contact information, then we can go from there. The phone number listed on their site and the number displayed by the owner in his rebuttal is garbage. I also have tried contacting salviaextracts via email several times and the company has not responded. Beware of any web site with a fake phone number and fake contact information.

First off, Its nice to see the company is taking active steps at plugin holes with false reports. A quick search on RipoffReport.com will reveal that this person who posted this review also posted many others about other Salvia sites which was ultimately discredited as a false report. If you closely examine the style in writing this report is from the same fraudster trying to either elevate themselves in this industry or something equally as idiotic.

I challenge this person to e-mail us and settle this. We will be happy to find a solution for the buyer if his claim his true.