Sam's Auto Master Auto Master took my truck for a joy ride over the weekend and refuse to refund deposit after not completing repairs. Westland Michigan

3/28/15 – took vehicle to Auto Master’s and was told that the radiator was cracked and they could not in good conscience let my fiancé drive it that was and was promised a delivery date of 3/29/15 approximately 3 pm for finished vehicle.  Left $250 cash deposit.

3/29/15 – Never received a phone call.  Went to Auto master’s around 5 pm and shop was closed nobody would answer telephone.

3/30/15 – Auto master’s phoned my fiancé at approximately 8am informing him they had ordered the wrong part and that they were currently working on it.  Approximately 8:30 am my fiancé stopped into the shop to see progress.  Upon viewing my vehicle the work had not even started, my vehicle had been washed and detailed, ashes all over the inside of vehicle and pine needles all over hood and windshield (no pine tree near shop or our home).  My fiancé asked why it was driven if it was not fixed.  Shop had no reply.  He then took my vehicle off premises and requested a refund of the money paid.  Owner would not give it to him and called the police.  At 5 pm I went to the shop to get my money back and they were closed.  I inspected my vehicle much to my dissatisfaction and it was definitely driven over the weekend, smoked in with ashes all over (I have a lung disease and the smell troubles me greatly), pine needles all over, scratches on the driver’s side, gas missing and mileage changed from drop off.  I had filled my gas tank when it was dropped off and reset the trip meter, the trip meter now reads 319 miles driven…my vehicle does not even get that amount on a full tank it gets 297 maximum. 

3/31/15 – Went to shop to get my money back and was told they had no idea what I was talking about.  After I refreshed their memory I was informed that I would need to speak to the owner.  When I asked his name I was told that he would not give me that information.  I asked for a number to call him and also was told no.  I then asked for him to call the owner and was once again told no.  He went on to laugh and tell me it was a civil matter and he would love to see me in court.