Samsung Electronics USA Samsung Flaw in Washing machine and they refuse to do anything about it Ridgefield Park, NJ Nationwide

I purchased a Samsung Washer/Dryer 2 months ago, and I have been COMPLETELY unsatisfied with the product which I believe has a flaw.  Samsung has done ABSOLUTELY NOTHING other than play games with me.   My issue is that the fabric softener tray COMPLETELY fills up with water (all the way to the top) and stays that way even after the load is finished.  SO each time I have to empty the tray out in order to fill it with Fabric SOftener.  That is NOT NORMAL and UNACCEPTABLE.

My first call was made 2 weeks after the purchase of the product.  I got a bogus excuse, telling me to watch a bunch of videos and "flush" out the unit.  AFter that didnt work, my second call was again with the same complaint.  Answer #2 - is your machine aligned evenly with the floor?  SO I had to get a handyman to make sure that the machine was 100% straight on the floor.  Tickets #5113844180 and #2142726007.  After all that testing, again more calls, and more excuses.  I finally told them I want a service person sent out.  Two weeks later finally someone came, and didnt even spend 5 minutes with me.  Told me that you have to use 1/2 the quantity of the fabric softener which made no sense, and he left.  So I tried that too and it still didnt work, tray fills up all the way.

I then called again and spoke with EXECUTIVE CUSTOMER RELATIONS, once again ticket #5113947320 and ticket #4135256929.  They told me they would send a different company to come and look. 

48 hours later STILL no one called.  I called again, on hold for ONE HOUR, only to be told that tech support cancelled the ticket because "thats the way the machine is".  I am REFUSING to believe that nonsense.  There is obviously a FLAW in the machine and I spent $1500 to purchase and I am COMPLETELY DISATISFIED.

My final call I was told they are not going to do anything about it and thats final.  Now I am writing to you as I am being RIPPED OFF and its completely unfair as I have now spent 15 hours trying o solve this.