Samsung Telecommunications America, LLC Failed to honor MIR Richardson, Texas

I purchased a Samsung Bluetooth Wireless Headset HM1000 from Newegg.com on 6/19/2011 and mailed in the rebate form, original UPC, and receipt from Newegg to the rebate center on the form.

They received my mail on 07/14/2011 but claims that it didn't contain the original UPC. I contacted the rebate center on 9/3/2011 and saying that since I did sent out the original one, it's not possible to re-submit (because I don't have the original one anymore) and the representative said I need to re-submit a copy, which has never been stated in the rebate form or anywhere else. 

The irritating thing is that when I said that this is getting too easy for rebate handlers since they can simply saying "missing UPC" or other excuses for any random rebate request and it's very likely the customer cannot do anything about it. The representative even sort of acknowledged my point (feel like "see, you can do nothing about it", only much more implicit).

I even tried to complain to BBB (they are right on one thing: I really don't know many things to do about this.). Some guy from Samsung gave me a reply that saying "Samsung will provide you with your rebate", but that one response was the only thing I receive, no more contact, nor rebates.

I also know someone who sent a rebate of the same product to Samsung and got declined (just for a different excuse saying "missing receipts"). This really appears to be a rip-off behavior, trying to bait customers with non-redeemable rebates.