San Bernardino Department of Child Support Services DCSS Refusing to release my child support even after confirming they have my money and have been collecting it Loma Linda California

In 2013 I continually called the San Bernardino Department of Child Support Service wonder why I havent been receiving my payments I was then told the absent parent was not paying. I received proof that the absent parent had been making payment because the absent parent sent me a copy of his pay stub showing payment were being taken out and had been taken out but they were unwilling to admit they received the payments until I showed them proof then my money magically appeared. a month ago December 2014 again armed with proof that they are collecting my payments I tried calling three different times no one would give me any information so I went into the office to speak with someone they then reluctantly told me they have been collecing my money they currently have my money but are refusing to release it! let's all keep in mind I am the custodial parent so there is no reason for refusing to release my funds! The San Bernardino Depatment of Child Support is a complete rip off that mask behind and use children as an excuse to withhold funds that children desperately need.