San Jose Water reamed me for $441 water bill caused by leak San Jose CA

The following report filed with SJ Water was promptly ignored. Today I was sent a cut off notice which stated the balance of the bill MUST be paid AT THEIR OFFICE IN PERSON by Oct 9 or I would be cut off. These people are impossible to reason with, nasty and insulting on the phone and act like Gestopo, besides ripping off consumers.

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Stephen and Hirut Campbell                                                    7170600000-8

(((REDACTED)))  San Jose, CA (((REDACTED)))

(((REDACTED)))                                                                laser-optic@pacbell.net

approx 07-20-18                                                 approx 08-30-18

Attn: Wendy Walker, Controller; Curtis Rayer, Vice President - Operations

Leak started behind wall adjacent to water heater in garage area and when un-noticed until this

caused another leak at hot water the output connect atop the heater. The wall had to be demolished

and piping replaced. As well, water heater was replaced. Repair costs (parts) were a section of

1/2" copper piping and 2 sheets of drywall The labor costs were minimal as my neighbor, a plumber,

did the pipes and I did the drywall replacement.

A spreadsheet analysis clearing showing a gross departure in water use in Aug/Sept 2018 vs.

historical use. The spike useage from the water leak caused a 66 and 59 CCF reading for Aug and

Sep, respectively. Due to this unforseen and unavoidable leak, we are requesting a calculated

credit (spreadsheet) for AUG/SEP of $180.36