Complaint Review: SANTA BARBARA BANK AND TRUST / TAXBRAIN - Internet
- SANTA BARBARA BANK AND TRUST / TAXBRAIN Internet United States of America
- Phone:
- Web: www.taxbrain.com
- Category:
SANTA BARBARA BANK AND TRUST / TAXBRAIN incorrectly transmitted tax return info to the IRS delaying refund, Internet
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I filed my taxes online using taxbrain.com on 01/14/2010 choosing to have my fees taken out of my refund with the understanding a temporary bank account would be created at Santa Barbara Bank and Trust/Metabank. My refund would be deposited into this account, the fees taken out, and the remainder deposited into my personal bank account utilizing the information I gave to taxbrain.com. The IRS accepted my refund 01/16/2010 and gave an estimated direct deposit date of 01/29/2010. Today is that day and I did not receive my refund. After making about 30 phone calls to the IRS, SBBT, and Taxbrain I discovered Taxbrain incorrectly submitted the routing number on my tax return. My refund was sent to Republic Bank in Kentucky on 01/27/2010 - noone can tell me why as Taxbrain is not accepting any sort of responsibility for this - and will now have to be rejected by that bank, funds sent back to the IRS, and I will have to wait for a paper check to be issued and mailed. This could take anywhere from 2-6 weeks unless the check gets lost in the mail which is why I CHOSE DIRECT DEPOSIT!
This report was posted on Ripoff Report on 01/29/2010 11:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/santa-barbara-bank-and-trust-taxbrain/internet/santa-barbara-bank-and-trust-taxbrain-incorrectly-transmitted-tax-return-info-to-the-ir-562145. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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