Complaint Review: Santander Comsumer USA - Dallas Texas
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- Author Confirmed
- Santander Comsumer USA Dallas, Texas United States of America
- Phone: 1-888-222-4227
- Web: WWW.SANTANDERCONSUMERUSA.COM
- Category: Car Insurance
Santander Comsumer USA Auto Loan Dallas, Texas
*Author of original report: Vehicle
*Consumer Comment: Sounds correct
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My original auto loan was with Citi Financial Auto. Now it is with Santander Consumer Auto. Trying to get my car paid down so I can trade it in many problems. However was working with Miss Johnson at Citit and was making double payments to get the loan to about 5000.00. All was going good was ahead and current on payments so more was being applied to the principle and less towards the interest.
Received a letter from Santander that they have bought all of Citi's loans. My loan was down to 10,924.78 and was paid up til August. Got really sick and was admitted into the hospital. Major surgery and now going thru chemo for ovarian cancer. So I fell less then 30 days behind because of everything going on. As I was reviewing the statement from Santander, they say I now owe 11,111.57. That is 186.79 difference. Called them on Friday and was told that this is interest. However, the interest is programmed into the loan. Then I was told that this is the payoff. I was assessed a 17.10 late charge, ok I will buy that I did fall behind but will not buy the 186.79 interest. I have also made a double payment arrangement, on was for the 7th of October and the other is for the 21st of October which will bring my account current again. The 7th will cover September and the 21st will cover October. My payments are due on the 10th of every month.
This report was posted on Ripoff Report on 10/11/2010 06:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/santander-comsumer-usa/dallas-texas-75266-0633/santander-comsumer-usa-auto-loan-dallas-texas-649578. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Vehicle
AUTHOR: Inge marie - (U.S.A.)
SUBMITTED: Monday, October 11, 2010
Robert even with Citi and falling behind was never assessed an interest that high. I agree to the late fee since it is my fault I fell behind but not because of not wanting to pay, got really sick. I was told point blank from the company this was interest and that seems high to me. My interest rate is 7%. My monthly payments are 342.10. My payoff should be lower since I would be satisfying the loan before it was finished in 2013. And they really do not have the right to be rude. All they had to do was look at payment history and they could see that we were doubling up on payments. They also said they received all the notes from Citi. They didn't or haven't read them because they would know wht I have been trying to do and I am paying for a vehicle that is just sitting in my driveway.
#1 Consumer Comment
Sounds correct
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Monday, October 11, 2010
Unless there are details you are leaving out, this sounds correct.
You are currently late so thay will assess additional interest. Any interest that is "programmed into" the loan is based on you paying on-time. The "payoff" amount is going to be the balance of the loan plus any interest "accrued" during the period from your last payment. Not knowing the amount of your payment or interest rate, on a 10K balance, $186(or so if that was including the late fee), sounds as if it is "in the ballpark".
Especially when you look at your payments. You are paying your September payment almost 30 days late, so you are going to have an additional 27 days of interest, and a late fee added on. While it hasn't been assessed yet, since you are paying October 11 days late, you are going to have another 11 days of interest, as well as a late fee added to your balance.
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