Sapdrill Training Solutions - Sapdrill.com Unfair business practice Woodbridge Canada

I made an online transaction with Sapdrill Training Solutions on June 6, 2008 and the order number was 480. In this transaction I purchased a laptop server for the amount of 2,399.99 USD, and an additional 80.00 USD was required for expedited shipping. A total payment of 2,479.99 USD was transferred from my Bank of America checking account using Paypal (Unique Transaction ID #73C83902LN897081B) to sales@sapdrill.com.

The product that was shipped to me more than a month later was not the same as advertised on Sapdrill website. I received a Dell 1525 Inspiron instead of a ASUS laptop and no explanation was given for the change. I was willing to go along with this laptop hoping that it will work and will serve the purpose I purchased it for.

The laptop that I received did not work and I made several phone and email contacts with Sapdrill Training Solutions store manager, Benny John, in an attempt to resolve the issue. I was advised to ship the laptop back to Sapdrill Training Solutions for repairs or replacement. . I did ship the package containing the laptop to SAPDRILL, INC. 115 Woodstream Ave # 204, Woodbridge ON L4L8KS, Canada on July 14, 2008 using THE UPS STORE # 1690, Douglasville, GA 30134 USA. (Tracking # 1Z30E2256814392289). The package was received on July 21, 2008 at 2:37:00PM.

As of today December 18, 2008, no replacement package has ever been shipped back to me. I have made numerous attempts by phone as well as by email to resolve this problem, but all my attempts have been in vain. Lately, I made an email request for a full refund in an effort to put this problem to an end, but SAPDRILL, INC has not responded to any of my request.

Vitalis
Douglasville, Georgia
U.S.A.