Complaint Review: Sara's Selections Boutique - La Mesa California
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- Author Confirmed
- Sara's Selections Boutique 8376 LaMesa Blvd. La Mesa, California U.S.A.
- Phone: 619-464-1714
- Web:
- Category: Clothing Stores
Sara's Selections Boutique Ripoff! NO refund policy, NO CATALOG or WEBSITE La Mesa California
*REBUTTAL Owner of company: Complaint Rebuttal
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On 10/15/04, I made a purchase of $213 at Sara's Selections Boutique (SSB). Sara personally assisted the sale & stated that clothing sizes & fit are all similar; therefore, no need to try on additional items. I made the purchase on my MC. returning home, I tried on all items; the sizing & fit were not similar as suggested by Sara.
On 10/16/04, I returned all items, except the 1 original item tried on in store. Sara said she would make an exception & grant a store credit, for $172. Since this time, I tried unsuccessfully to find clothes or accessories to purchase due to sizing, quality issues, & questionable labels.
SSB is not listed as an authorized dealer for Coach, Louie Vuitton or Bebe. Yet products are sold as authentic branded items. Additionally, SSB does not advertise as a resale-clothing store, however some items are questionable. Observations are due to the numerous visits & close inspection while trying to make a purchase using the above store credit.
On 4/25/05, I requested the store credit transferred back to my MC, due to leaving the San Diego area in conjunction with a USN spouse deployment. No opportunity, catalog, or website to shop at SSB currently exists. Sara, the owner, stated that she would not credit my MC, & she had already made an exception in giving me a store credit.
Realizing through research, I was entitled to a full return credited to my MC on 10/16/04. As the owner, the policy is at her discretion & due to the unforeseen military obligations; she should have been willing to work with the situation.
These types of business practices are not becoming of a La Mesa Village Business Owner, unpatriotic to the large Military Population in the SD area, & unethical to purposely deceive clientele with knock-off merchandise.
After being driven to tears, by the Owner's unsupportive & unpatriotic ways, I purchased three gift certificates that I am now left to try to sell. I still believe by law I am entitled to a full refund.
J.
LA MESA, California
U.S.A.
This report was posted on Ripoff Report on 04/25/2005 03:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/saras-selections-boutique/la-mesa-california-91941/saras-selections-boutique-ripoff-no-refund-policy-no-catalog-or-website-la-mesa-califor-140275. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Complaint Rebuttal
AUTHOR: Richard - (U.S.A.)
SUBMITTED: Friday, October 13, 2006
Sara's Selections is a small, family owned business that has survived over ten years of business in the San Diego area by providing quality merchandise and superior customer service.
Mrs. ####### makes several allegations in her complaint that are unfounded and simply not true. I have successfully disputed her allegations with both the Better Business Bureau and the California Department Of Justice (30022732 & PIU73015) and am convinced that
Mrs. ###### continues to be unsatisfied with the matter despite its resolution with the issuance of gift certificates, all of which have been redeemed.
As the owner and manager of Sara's Selections I reserve the right to establish and maintain the clearly posted return policy of merchandise. Mrs. ###### was not satisfied with this policy and the decision was made by me only after several disruptive encounters with Mrs. ###### that I would no longer attempt to accomondate her requests.
This decision was not made lightly, as satisfied customers are what keeps Sara's Selections in business.
I encourage all readers of these reports to follow up with their own investigation of the allegations made as part of the decision process on where to conduct your business.
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