Complaint Review: Saveology Tech / HP Customer Support - Internet Internet
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- Author Not Confirmed
- Saveology Tech / HP Customer Support Internet United States of America
- Phone: 866-689-0090
- Web: www.HP.MyTechHelp.com
- Category: Computer Service & Repair
Saveology Tech / HP Customer Support MyTechHelp.com Deceptive! Fraudulent! Criminal! Believed they were HP Customer Support Internet
*Author of original report: Not helpful.
*REBUTTAL Individual responds: Re: Rush doesn't negate fraud
*Author of original report: My rush doesn't negate their fraud
*Consumer Comment: saveology and HP
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The trackpad and mouse buttons on my son's brand new HP laptop weren't working. I googled HP technical support from my iPhone and called. The recording that routes your call thanks you for calling HP Support. The operator who answered my call said that he could "see" my one-year hardware warranty, but that I didn't have software support. He said I could purchase yearly unlimited software technical support for $149.99 for an year. By doing so, someone could fix my son't laptop right away through remote access. I said I didn't want to spend $149.99. He then offered me a plan for $89.99, and said with either plan, I would receive a rebate right away. I said no, and that I only wanted one-time, immediate assistance. He said that with supervisor approval, I could buy 1 month's service for $49.00, and again promised the tech could fix the problem immediately by remote access. I agreed to that price. I assumed I had no option since I believed I was dealing with HP.
After I was transferred to technical support, the technician on the line immediately told me that he couldn't fix it remotely, because it was a hardware problem that should be covered by Hewlett Packard since my computer was well within its warranty. Then he told me to call HP directly. Huh?! After disclosing that I was calling a company formerly called, "My Tech Help". he explained they provide software service for all electronics under the plan sold to me and apologized if that wasn't clear. He then gave me the 800-number for HP, and I asked to be transferred to billing. I was put on perpetual hold, forced to listen to horrible muzak, and after 1/2 hour, I hung up and called HP.
After over an hour on the phone with HP trying to troubleshoot the problem with a software support agent, diagnosed the problem as a hardware issue, and HP is sending me a packing box for repair. I called American Express to explain the problem, and wanted to dispute the charge to my card. It was at that point that the AX customer service rep told me they charged $59.98 to my card, and that after 1 week, they would help me dispute the charge if the company hadn't issued me a refund. That is criminal to overcharge your credit card.
I called "My Tech Help" again, and was once again transferred to billing. After another 1/2 hour, my call was finally answered. Then she put me on hold again. When she returned to the phone, she explains the overcharge saying I was charged $9.99 S&H for the keyboard/trackpad. Nothing was being sent to me. I should never have been charged a S&H fee. Then she tells me she can't issue the refund. I have to go through Saveology Tech because my invoice included hardware charges. WTH?!?!
I was transferred, and spent another 1/2 on hold before finally speaking with, "George." He said that they would issue me a refund for the $59.98, and it should be on my card within 1-2 business days. After reading all of reports on here, I doubt it.
If at all possible, don't deal with this company!!! Without a doubt, they are deceptive, and fraudulent!!! All-in-all, not am I out money (which I'm pretty sure I'll never see again, despite assurances), I've lost 4 hours of my life that I'll never get back just to get the runaround by this company. So frustrated!
This report was posted on Ripoff Report on 02/25/2013 12:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/saveology-tech-hp-customer-support/internet/saveology-tech-hp-customer-support-mytechhelpcom-deceptive-fraudulent-criminal-beli-1019999. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
Not helpful.
AUTHOR: Dukies - ()
SUBMITTED: Tuesday, April 02, 2013
YOUR AGENT answered, "My tech help." Did the automated recording that answered thank you for calling HP support?!?! Do you work for this company, sir? Or do you just troll this site looking for ways to point out consumer's personal flaws? YES! I admitted I should have been more careful to notice it was an ad, but they were by the very definition, deceptive. Read reviews written by their own employees!!! I was on my phone. That is why I Googled it so that when I found it I could call directly from the search page... Convenience! I'm writing this from my iPhone now! I admitted my mistake! I DID LEARN from it. I am passing on what I learned. What more do you want from me?!?!
#3 REBUTTAL Individual responds
Re: Rush doesn't negate fraud
AUTHOR: AlexL - ()
SUBMITTED: Monday, April 01, 2013
You claim that rush doesn't negate fraud. Well, you don't seem to pay attention very well, cause I have spoken to this company before and when the agent comes on the line, you hear.."Thank you for calling My Tech Help; not HP, Dell, Toshiba, or Apple. So you really don't know what fraud is, or you just like to use words that make you sound like you know what you're talking about. In case you're still don't know, or are unclear, fraud, is a person / company who makes deceitful pretenses.
They have a website...Mytechhelp. Why would they try an be deceptive? You need to stop blaming other people for your carelessness. As I stated previously, why would you have to Google the number? that makes no sense. A big company like HP, really? The do have a website. Look you learned your lesson, next time think and pay attention to what you are doing.
#2 Author of original report
My rush doesn't negate their fraud
AUTHOR: Dukies - ()
SUBMITTED: Thursday, March 14, 2013
I agree with you that I should have paid more attention to the google ad. However, my unusual lack of attention to detail that day does not excuse their deceptive business practices. If you read other reviews of the company, which operates under many different names, you will find dozens of similar reports. I made a mistake, and I am not a stupid or gullible woman. I do my research, and I know my rights and responsibilities as a consumer. I posted my review to warn people about a company which I believe uses fraudulent practices to scam unsuspecting people out of their money. I am of the opinion that I should do my best to help prevent others from making the same mistake I did. It's that simple.
#1 Consumer Comment
saveology and HP
AUTHOR: AlexL - (United States of America)
SUBMITTED: Wednesday, March 13, 2013
First, off shame on you for having to "Google" the number for HP. You should have called the 800-directory number, you would have gotten it faster. It's time that consumers start using their heads and stop trying to find a quick way to fix something. I have also googled this info exactly and it comes up "MYTECHHELP", or were you not paying attention? We live in an information society and its too bad that you are blaming a company for your negligence, you should have done your research. Talk with other people, see who they use, have they had the same issue happen.
When you call a company regardless of who they are, begin to ask intelligent questions: For example, Verify the company who you are speaking with, Do they have a website, What is their credibility?
When you pay an expensive item such as an electronic device in this situation, it is "YOUR" responsibility to know what your warranty covers and when it expires. It is amazing that someone had to give you the number for HP. you could have just gone to the HP website and obtained the number easier. You lost 4 hours of your life, and your money for not making wise choices. Hope you learned your lesson.
We as consumers need to stop being so lazy and always look to take shortcuts, cause we always bit it in the end.
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